Data Science and Operations Research (DSOR) Enablement III (Narrative Focus)

A Data Science and Operations Research (DSOR) Enablement III is an experienced role focused on contributing to the integration of advanced analytics and operations research methodologies within the organization. They assist in optimizing business processes and decision-making by working with cross functional teams to identify and implement data-driven solutions that align with organizational objectives. With a good grasp of both business operations and technical methodologies, they offer support and share technical expertise with DSOR practitioners, aiding in the delivery of useful insights and solutions. They help to communicate DSOR initiatives effectively, ensuring that their contributions are aligned with value-driven outcomes.

This role requires familiarity with data science and operations research alongside business understanding to promote innovation and improvement within the enterprise, while staying aware of current advancements and aiding in the organization's strategy to utilize these capabilities effectively.

About the team and role:

This position is not a hands-on data science or operations research scientist practitioner role. While this position sits adjacent to DS and OR practitioners, its focus is on communicating and influencing around the use of DS and OR solutions to drive meaningful value for the Enterprise.

DSOR Enablement envisions a future where data science and operations research are strategic drivers of FedEx's success. We are committed to fostering evidence-based decision-making and driving a new mindset, upholding the values that have built our legacy, and ensuring FedEx remains at the forefront of the industry.

DSOR Enablement strives to support DSOR practitioners through strategic pillars of: Governance, Product, and Advancement. These pillars are built on a strong foundation of intentional communication and influential leadership, also known as Narrative.

A candidate selected for this position will focus most on the Narrative foundation that underpins our team's mission-someone who skillfully weaves data and insights into compelling stories that inspire action and drive change where DSOR is transforming the business. The ideal candidate is passionate about advanced analytics and possesses a natural ability to translate complex technical concepts into clear, relatable messages tailored for diverse audiences. They will demonstrate a strong strategic mindset, able to navigate seamlessly between the big picture and detailed data, shaping conversations that align stakeholders around value-driven outcomes and empower evidence-based decisions.

Essential Functions:

• Lead and influence DSOR initiatives by harnessing storytelling to transform data and insights into clear, persuasive, action-oriented narratives.
• Facilitate the end-to-end narrative development process-guiding ideation, crafting engaging content (written, visual, presentations, video), and tailoring materials to diverse audiences, including executive leadership.
• Collaborate with DSOR practitioners, business users, and leaders to identify key insights and translate complex data into compelling stories that highlight challenges and opportunities.
• Design and implement repeatable storytelling frameworks to elevate DSOR communications organization-wide.
• Coach and mentor team members on storytelling, visualization, and presentation best practices to enhance influence and engagement.
• Measure and refine narrative effectiveness using feedback and data, continuously improving clarity and business impact.
• Advise leadership on leveraging storytelling to advance DSOR strategy and foster a data-driven culture at FedEx.
• Support DSOR Enablement through governance, product, and advancement as needed

Skills / Abilities

• Expertise in narrative design that balances logic and emotion to engage and persuade diverse stakeholders.
• Strong visualization acumen to create intuitive, accurate visuals that reinforce and clarify the narrative.
• Deep audience empathy and adaptability, tailoring communication to resonate and drive action across organizational levels.
• Change management experience, using storytelling to build buy-in and reduce resistance to DSOR initiatives.
• Creative problem-solving to translate complex technical challenges into clear, compelling narratives.
• Proven collaboration and influencing skills, able to align cross-functional teams through narrative without formal authority.
• Commitment to continuous learning in data science, operations research, and communication to enhance storytelling effectiveness.
• Technical editing and quality assurance expertise to ensure narrative materials are polished, accurate, and accessible.
• Good project management skills and the ability to support a portfolio of projects.
• Proficiency with data science and operations research tools and methodologies.
• Facilitation skills, able to guide group discussions and gather feedback.

Domicile Information:

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Minimum Qualifications

MINIMUM EDUCATION:

Bachelor's degree or equivalent in Data Science, Operations Research, Engineering, Business

Administration, Business Analytics, or related discipline. [Advanced degree preferred.]

MINIMUM EXPERIENCE:

Three to four (3 - 4) years of experience in working with teams in analytics, data science, operations

research, engineering or a related field, with demonstrated leadership in managing teams and executing

complex projects. Practitioner or practitioner-adjacent experience in analytics, data science, operations

research, or a related fields inclusive of prototyping and rapid experimentation

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $104,480 - $156,720

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 08/22/25

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

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Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.