Independence Program Senior Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Assist the Independence Program and Continuous Care Services leadership team with continuous program evaluation including analysis of programmatic Key Performance Indicators (KPIs), analysis of service delivery metrics and program finance analysis, to meet the services needs of warriors and families.

• Collaborate across all programs to ensure adequate awareness of WWP mental and brain health programs as well as keeping IP and CCS teams well informed about other WWP programs and external resources.

• Conduit between Independence Program and Continuous Care Services teams to ensure streamlined communication and overall collaboration by consolidating, evaluating, and improving processes to reduce variance and ensure consistency among independent contractors, vendors and internal staff.

• Serve as the primary point of contact for IP and CCS team with IT, Metrics, and Marketing/Media teams.

• Prepare briefings and reports include compiling, organizing, and updating reports regularly. Collaborate with WWP teammates, independent contractors, and third-party providers to obtain required data.

• Analyze and interpret statistical data to identify trends or relationships using raw data and dashboard visualizations.

• Develop and manage: IP and CCS Standard Operations Procedure manual, onboarding manual for new staff, and all other IP and CCS electronic databases.

• Lead IP and CCS Initiatives and projects, document and track statuses of projects, and identify innovative and strategic opportunities for programmatic development.

• Assist with communication coordination among family member/caregiver, WWP program staff, other external organizations, agencies, and healthcare facilities to maximize family's ability to make informed decisions. Work collaboratively with contracted case managers, CCS vendors, and WWP specialists to assist in the development of care plans and service delivery for complex cases.

• Manage macro-level issues by identifying trends in access to care in IP and CCS cases by collaborating with internal and external stakeholders.

• Assist with outreach efforts, development, and training of new independent contractor and CCS vendor relationships Onboard new vendors, facilitate trainings and improve training materials as needed as well as evaluate vendor effectiveness.

• Conduct internal and external program briefs.

• Provide strategic guidance to WWP internal IP and CCS staff and external independent contractors and vendors on community-based programs and resources for brain injury, spinal cord injury, and mental health disorders necessary for adequate triage of services based on warrior needs.

• Serve as the IP representative at local and national Brain Health Conferences. Develop and maintain working relationships with related community health care and social service providers including the VA and Veteran Service Organizations.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated ability to conceptualize and develop organizational and programmatic material and content.

• Demonstrated working knowledge of healthcare environments to include home and community based supports

• Demonstrated ability to develop and deliver comprehensive, professional training materials.

• Effective group presentation and facilitation skills. Confident communicator with demonstrated ability to present information effectively to audiences, e.g., large groups, small groups, and individuals. Professional presence and demeanor.

• Possess competencies related to working with individuals with varying physical, mental and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life.

• Ability to facilitate and enhance team cohesion and atmosphere. Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.

• Ability to establish professional relationships for the purposes of creating a diverse network of resources, built on maintaining WWP's strong supportive presence within the community.

• Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP's strong supportive presence within the community.

• Demonstrated understanding of physiological trauma, psychological and mental health issues.

• Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.

• Strong working understanding of WWP programs and other resources available for families and Warriors.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.

• Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment

• Demonstrated ability to speak publicly in front of diverse audiences.

• Demonstrated ability to work with diverse individuals and build effective working relationships telephonically.

• Exceptional interpersonal skills with the ability to interact effectively. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.

• Demonstrated ability to successfully lead project teams composed of diverse team members from all levels of the organization.

• Strong organizational skills and exceptional attention to detail.

• Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.

• Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues.

• Ability to analyze data and discern trends.

• Ability to maintain a flexible work schedule to meet warrior needs.

• Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.

• High energy level. Self-starter; willing to take initiative.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements:

• Five years of experience working with veteran healthcare-focused programming, case management, healthcare administration, or healthcare business analytics.

• Five years of experience working with military or veterans' population in support of their development and readjustment.

• Five years of experience in a hospital, physician practice, education training role, or healthcare-related information technology systems with significant responsibilities in program management.

Preferences:

• Six years of experience analyzing and interpreting data

• Five years of experience with healthcare information technology applications, and process workflows.

• Five years of program management experience in the design, development, and administration of healthcare programs.

• Five years of project management experience.

• Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

EDUCATION

Requirements:

• Master's degree in healthcare services, healthcare administration, human services, social work, mental health counseling, rehabilitation counseling or other healthcare related field. Equivalent combination of education, training, certification, project management, healthcare information technology application, and process workflow experience, may be considered in lieu of degree.

Preferences:

• None.

CERTIFICATIONS & LICENSURE

Requirements:

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences:

• Certified Brain Injury Specialist (CBIS).

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Up to 25% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Chicago, Illinois, San Diego, California, and Washington State Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."