Customer Program Manager

Meet the Team

As a Project Manager, you will join a specialized team within Cisco's Global Security Sales Organization (GSSO) that operates with the agility of a startup and the backing of Cisco's scale and innovation. This team focuses on guiding early customers through the adoption of Cisco's most advanced and emerging technologies.

We are seeking a Customer Program Manager to lead strategic customer engagements spanning this critical portfolio. This role focuses on operationalizing key customer deployments in collaboration with engineering, product leadership, and customer-facing teams, serving as the connective tissue across domains and collaborators.

Your Impact

As Customer Program Manager, you will lead post-sales programs that span multiple product domains within Cisco's Infrastructure and Security business. You'll coordinate large, complex deployments with key enterprise and service provider customers, track progress across product teams, and ensure customers fully realize the value of their investment in Cisco technologies.

• Own delivery programs involving interrelated projects across Infrastructure and Security, including Hypershield, Isovalent, Secure Firewall, and AI-ready data center solutions
• Serve as the strategic delivery point-of-contact for high-priority customer engagements, from onboarding through deployment and operational maturity
• Partner with product management, engineering, sales, and CX teams to define and implement delivery metrics, including install base activity, customer satisfaction, and achieving objective success criteria,
• Coordinate beta programs, feature rollouts, and hardware/software transitions, collaborating with OEMs and partners on manufacturing resolution processes
• Guide change control, risk management, and team member communications to ensure stability and transparency throughout program lifecycles
• Help shape internal best practices for scaling complex, cross-domain infrastructure deployments in a hybrid cloud and AI-first world

Minimum Qualifications

• 10+ years of experience leading enterprise-scale programs or projects in infrastructure, networking, or security domains
• Demonstrated success delivering technical programs that encompass both hardware and software components
• Experience with customer engagement in large-scale environments (e.g., multi-thousand site deployments, telecommunications, or enterprise environments)
• Strong coordination, risk mitigation, and communication skills in a matrixed, distributed team environment
• Experience with networking, security, and observability/telemetry tools (

Preferred Qualifications

• Knowledge of AI data center architecture, secure networking, cloud-native security stacks (e.g., eBPF, XDR), and SD-WAN
• Hands-on experience with Cisco or VMware product lines, including Next Generation Firewalls, NSX, Isovalent, or comparable solutions
• PMP, PgMP, or equivalent program management certification
• Track record of partnering across product, support, and sales teams to drive program outcomes and customer satisfaction
• Experience working with OEM vendors and managing complex issues across supply chain and product teams

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.