Bilingual Customer Care Advocate- *Must Reside In Texas*
 TEKsystems | |
$18.36 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Texas, Austin | |
 Aug 16, 2025 | |
|
*About the Role* We're looking for a compassionate and customer-focused individual to join our team as a Customer Care Advocate. This entry-level position is ideal for someone who thrives in a fast-paced environment and is passionate about helping others. You'll be the first point of contact for our members, providing support via phone and email, and ensuring a positive and memorable experience with every interaction.
*Key Responsibilities* * Respond to inbound calls and emails from members and providers. * Assist with open enrollment and consumer-driven product inquiries. * Support COBRA enrollment and payment questions. * Reset website passwords and guide members through online wellness exam completion. * Answer general benefit questions and promote the use of our online tools. * Verify insurance benefits and eligibility. * Provide claim status updates and assist with complex claim issues. * Complete insurance forms such as Accident/Injury questionnaires and check tracers. * Update member contact information (mailing address, phone number, email). * Escalate calls appropriately when necessary. *What We're Looking For* * A customer-centric mindset with a passion for service. * Strong communication skills and attention to detail. * Ability to work independently and collaboratively within a team. * Comfortable navigating websites and digital tools. * Demonstrates our core values: Integrity, Public Service, Promoting Wellness, Simplicity, and Operational Excellence. *Pay and Benefits* The pay range for this position is $18.36 - $18.36/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |