New

ServiceNow Operations Analyst

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minneapolis
Aug 16, 2025
Description ServiceNow Operations is responsible for the ongoing health, performance and optimization of the ServiceNow Platform, including managing operational issues, implementing enhancements, supporting upgrades and ensuring platform best practices. This role will be responsible for collaborate with cross-functional teams to ensure the ServiceNow Platform meets business requirements and maintain high availability and performance. Skills itsm, itom, incident management, servicenow, aws, MID Servers, rest api, rest, SOAP API Top Skills Details itsm,itom,incident management,servicenow,aws Additional Skills & Qualifications * Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner. * Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API * Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users. * Ensure Compliance with security standards, access controls and Audit requirements * Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability. * Partner with the business on exploring new opportunities to automate the operations processes. * Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles * Adhere to Agile Methodology and ServiceNow Best Practices * Number of Years' Experience Preferred: 5 to 7 years of ServiceNow Admin experience Experience Level Intermediate Level Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.