New

Collections Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Aug 16, 2025
Overview: We are seeking a resilient and results-driven First-Party Collections Specialist to join our remote team. This role is ideal for someone with strong communication skills, a customer-focused mindset, and a proven track record in outbound collections. If you're self-motivated, thrive in a fast-paced environment, and enjoy helping customers resolve outstanding balances, we want to hear from you! Responsibilities: * Make an average of 80+ outbound calls daily to collect outstanding balances. * Handle 20-30 inbound calls per day generated from email campaigns. * Manage 200-600 accounts weekly, ensuring timely follow-up and resolution. * Send follow-up emails regarding outstanding balances. * Document all interactions using CRM systems and Excel. * Navigate conversations toward successful collections and settlements. * Attempt to collect payments during calls and negotiate settlements when appropriate. * Provide daily activity reports to management. * Perform other related duties as assigned. Required Skills: * Customer Service * Risk Mitigation * Quality Control * Escalation Handling * Excel Proficiency * Collections & Customer Care Qualifications: * 2-3 years of outbound First-Party Collections experience (not Accounts Receivable). * Working knowledge of FDCPA and basic collection laws. * High-speed internet (minimum 25 Mbps download / 10 Mbps upload) - must be tested. * Ability to hardwire modem to company equipment. * Strong investigation and resolution skills. * Resilient and self-driven - not discouraged by rejection. * Excellent communication and listening skills. * Ability to multi-task and work independently with minimal supervision. * Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.