Social Work Supervisor

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!

As a Social Work Supervisor you will supervise and manage a small team of direct reports (up to about 8 supervisees) alongside a team of other Social Work Supervisor's and their supervisees to monitor and meet program needs, assure service quality and meet service demand, provide direct client services, and handle escalated client care issues and the resolution of complaints. You will maintain program policies/procedures, assist program leadership with the implementation of program growth strategies and the preparation of budget reports, projections and recommendations, monitor monthly statistics and ensure compliance with licensing and accreditation standards. In this role you will also establish policies and procedures that align with the organization's goals and objectives and develop, manage and participate in program events and meetings. This position is a hybrid position which includes opportunities for both virtual work as well as in-office/in-person work.

Summary of Activities and Responsibilities:

• Program Oversight & Compliance: Maintain and align program policies and procedures with organizational goals; assist the Director in ensuring compliance with licensing and accreditation standards; monitor monthly statistics using both quantitative and qualitative data; and support budget reporting, projections, and recommendations.
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  Staff Supervision & Development: Supervise and evaluate staff to ensure service quality and meet demand; ensure staff are following and meeting indirect client service requirements such as clinical documentation, administrative, and billing entry requirements; monitor training needs and progress toward individual and team goals.

  
  
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  Client Services & Issue Resolution: Provide direct client services as needed; manage escalated client care issues and resolve complaints.

  
  
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  Strategic Growth & Engagement: Assist with implementing program growth strategies; develop, manage, and participate in program events and required meetings.

  
  
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  Other Responsibilities: Participate in all required meetings and perform other duties as assigned.

  
  

In addition to that, each of our Social Work Supervisor's have a specialty that they lead. This positions specialty is Licensing Investigations. As the leader for the licensing investigations team, some of the job duty and responsibilities include but are not limited to:

• Lead and manage licensing investigations to ensure compliance with state and organizational standards.
• Coordinate responses to licensing inquiries and document findings thoroughly.
• Implement corrective actions based on investigation outcomes.
• Collaborate with leadership to align investigation processes with broader program goals and quality assurance efforts.

• A Master's Degree in Social Work, equivalent degree or combination of degree and experience.
• Licensed Independent Social Worker (LISW) or Licensed Independent Clinical Social Worker (LICSW) licensure strongly preferred
• Three years of experience in direct service with the target population is desired.
• A valid driver's license, acceptable driving record, access to reliable transportation and a Motor Vehicle Check.
• Strong computer skills, including Microsoft Office.
• Strong oral and written communication skills.
• Ability to work independently, be organized and multi-task.
• Able to apply critical and strategic thinking to problem solve complex matters of concern.
• Ability to manage complex situations in the direct service of adoptive families.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety and respect.