Department: Fiscal Services
Classification: Financial Svcs Specialist 1
Job Category: Classified Staff
Job Type: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 04
Salary: Starting at $60k, commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.
About the Position:
The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.
Responsibilities:
Leadership
- Responsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;
- Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.;
- Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed.;
- Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; and
- Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.
Compliance and Financial Controls
- Responsible for financial controls in collections and university or other loan programs;
- Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;
- Monitors and evaluates operational effectiveness, and affects change required for improvements;
- Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of university resources; and
- Ensures loan programs are maintained following university and federal requirements.
Monthly Clearing Account Reconciliations and Other Duties
- Assists General Accounting with completing research related to clearing account reconciliation; and
- Meets internal deadlines set for reconciliations. Performs other related departmental duties as needed.
Required Qualifications:
- High school diploma or equivalent;
- Experience in collections (typically at least 2 years) and supervisory experience (typically at least 2 years) in a customer service environment;
- Experience in accounts receivable;
- Knowledge of collection laws;
- Excellent written and verbal communication abilities;
- Proven organizational abilities to manage multiple tasks simultaneously;
- Demonstrated leadership and management skills, including supervising a team, triaging and assigning tasks, conducting staff hiring, training, development, and overseeing performance evaluations; and
- May need to work during University Holiday leave.
Preferred Qualifications:
- Bachelor's degree in related field;
- Demonstrated supervisory experience in a financial or accounting organization;
- Experience helping students navigate financial systems to successfully persist in their studies;
- Understanding of the higher education landscape;
- Ability to develop effective collection strategies; and
- Ability to manage difficult conversations with debtors.
Instructions to Applicants:
For full consideration, applicants must apply for Collections Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: August 15, 2025
For Full Consideration, Apply by: August 28, 2025
Open Until Filled: Yes
George Mason University
Aug 15, 2025