Client Service Officer II NY

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Summary

The Client Service Officer II ("CSO II") provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Performs client onboarding and manages the day-to-day, ongoing service of client relationships. The CSO II also serves as a subject matter expert in wealth processes, systems, products, and services.

The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.

Responsibilities:

Client Service: Accurate and timely processing of new account openings, account transfers, account maintenance (i.e., address and beneficiary changes), money movement transactions (deposits & withdrawals), and IRA contributions and distributions. Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.

On-Boarding: Responsible for entire process of opening and funding new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians and ensuring account(s) are opened correctly and are fully funded. Also responsible for setting up new clients/accounts in Tamarac and setting new clients up on the Tamarac Client Portal.

CRM & Portfolio Management System Data Maintenance: Maintain all client data in the CRM, ensuring accuracy and consistency. In PMS, maintain accounts, households, reporting groups and billing for 3^rd party custodian accounts.

Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail.

Projects: Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.

Retail Banking Account Opening, Money movement and maintenance: Open new retail banking accounts for Wealth clients, move money, including wire transfers and deposits, as well as perform account maintenance (i.e., check and debit card orders, address changes, etc.).

Qualifications:

• Bachelor's degree in finance/business or equivalent work experience
• Minimum of five years' experience in Client Service in Wealth Management, financial services or a similar industry preferred.
• Experience working with different types of custody models (i.e., third-party (both wealth management and brokerage) and self-custody) preferred.
• Client service experience (2-5 yrs.) in wealth management, financial services or a similar industry preferred
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Detail oriented with strong organizational skills
• Must have exceptional critical thinking skills
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently
• Demonstrated integrity and ability to maintain confidentiality

Desired:

• Previous experience using Client Relationship Management ("CRM") system a plus.
• Previous experience with Fidelity Investments and/or Charles Schwab a plus.
• Previous experience with SEI Trust platforms a plus.

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, a hybrid work environment (for most roles), education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $75,300 to $95,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.