Corporate Account Coordinator

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

Location: Headquartered in Indianapolis, with 2,000+ employees nationwide

About Us: At Heritage Environmental Services, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. With a dedicated team spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Heritage?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Heritage, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, or Not at All.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Ambition: Leading the Way in Hazardous Waste Management Our goal is to become the fastest-growing and most profitable hazardous waste platform, powered by industry-leading, end-to-end capabilities. We aim to be the top choice for our customers, driven by a high-performing team that thrives on solving challenges, continuous learning, and growth.

Exciting News: Heritage Environmental Services is now backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for even greater impact and growth in the future.

Corporate Account Coordinator: Internal

Essential Functions & Requirements:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Single point of contact (SPOC)/technical resource for corporate accounts.
• Will assist in determining regulatory requirements for customer waste and by products.
• Responsible for all aspects of customer service for corporate accounts including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
• Participate in the development of proposals and business plans to create new business or further expand relationship with the assigned corporate account.
• Ensure that contract terms and pricing are being adhered to at all locations.
• Manage all communications with multiple customer locations/facilities for assigned corporate account(s).
• Provide, develop and implement solutions for all of customer's needs.
• Negotiate with multiple service vendors and communicate/coordinate these services for the assigned accounts
• Do profit/cost analysis of current management methods to assure most profitable method is being used, make changes to increase margin dollars.
• Keeps Corporate Account Manager up to date on account Activities.
• May travel to customer sites to evaluate current waste/bi-product management practices or to audit plans developed by Heritage
• May be required to service customers until 5:00 pm Mountain and Pacific Time
• May be required to occasionally answer requests after hours to resolve urgent Plant or customer inquiries. Company issued cell phone will be provided and should be kept nearby during and after hours, unless on PTO
• Conduct service follow up surveys to ensure customer satisfaction
• May manage small projects as assigned.
• Coordinate and manage data collection systems and reports for customer.

Education:

• Four-Year Degree. (required)
• In lieu of degree, a High School Diploma. (required)

Experience:

• minimum of 1 year of Heritage Experience from a Customer Service or Technical Role, as evidenced by a consecutive score of 3 or greater on previous evaluations (minimum of 2 evaluation periods). (required)
• In lieu of degree, have 4+ years of Technical or Customer Service experience. (required)

Competencies:

• Requires strong organizational, problem solving, oral communications, writing and customer service skills.
• Strong software abilities in Microsoft programs such as Word, Excel and Access are required.
• Must be able to work well with customers.
• Strong knowledge of RCRA, DOT, and state regulations.
• Must be willing to travel on occasion.
• Regular and predictable attendance is an essential function of this job.

Benefits, Compensation, & Workforce Diversity: Heritage offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with company match, and tuition reimbursement.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with a disability.

A post-offer drug screen will be required.

EEO including disability/veteran

#LI-SK1

#LI-NR1