Director, Data Centre Operations Standards and Compliance

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Role Purpose

Leadership role responsible for ensuring Risk Management and Compliance in Data Centre FM/IT Services Operations of JLL for a dispersed divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role is primarily responsible for Operational Compliance standards and Programs for DC Operation but also supports sales, solutions, due diligence and transitions of data centres where needed across America and for the division globally focusing on expanding the services line while ensuring profitability and growth targets. The role will report into the Global Head of Engineering, DC and CEM Operations with a matrix to the global divisional leadership.

What this job involves:

Key Responsibilities

• Set and maintain globally consistent DC FM and IT services standards as encapsulated in an Extant JLL DC and CEM Manual.
• Develop and own DC IT services management procedures and standards that are commercially and operationally deployable.
• Provide data centre risk management and operational compliance direction from the Centre of Excellence (COE) and work closely with leadership at the account/divisional/region level to ensure implementation of JLL and client Operational and Risk Management standards in all aspects of DC FM and IT services that JLL is contractually responsible to deliver.
• Leverage broader JLL Engineering Data Centre and Critical Environment Practice to establish best in class process, procedures, audit, assurance and governance mechanism for the DC Operations.
• Work collaboratively with DC and CEM specialists across to leverage the knowledge base and expertise available across JLL's global engineering practice and the broader global CEM team. Update, enhance and simplify standards as required.
• Collate and disseminate best practices, lessons learned in DC FM and IT services globally
• Where required engage with the Workplace Management Technology team and divisional leadership in developing the DC FM and IT services technology product roadmap.
• Support Sales and growth of Data Centre sector FM and IT services in America and globally while promoting DC lifecycle products
• Build strong working relationships with key client and account representatives and promote JLL's DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient Risk Management oversight and leadership in DC FM

Focus Areas

Engineering Leadership

• Provide Risk Management and Compliance Leadership to large teams of indirect and direct employees influencing business outcomes for the data centre/CEM global service offering
• Provide leadership from a DC and CEM standpoint in driving the effectiveness of the JLL Client Assurance Program (JCAP). Represent the requirements of global DC and CEM standards in the JCAP Global Program Committee.
• Support data centre business pursuits with divisional and regional businesses as a DC and CEM standards leader and SME ensuring targets are achieved.

Client/Stakeholder Management

• Build strong visibility and relationships with Division President and the Managing Directors of the business across the vertical and across all regions.

• Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required. Attend QBRs for major data centre accounts.

• Engage key client account teams proactively and provide guidance and mentorship to implement COE programs, best practices.

• Monitor market trends and changes to ensure that JLL provides industry best practice to all stakeholders in the delivery of DC FM Operations.

• Consult with clients and account leadership with all aspects of data centre operations, management, account expansions and design. Take note of their feedback to review, refresh and update standards
• Maintain effective communications with external and internal clients, technical personnel and key management

Risk Management

• Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of DC and CEM across all accounts leveraging JCAP whilst collaborating with Quality & Compliance, Engineering Operations and HSSE.
• Ensure sample DC and CEM documentation, clear guidance for accounts and training to ensure adherence to JLL client assurance program
• Work closely with Engineering Operations to establish provide coverage in the CEM Manual for effectively manage Statutory compliance requirements in DC and CEM maintenance.
• Ensure adoption and adherence of Incident Management processes, analyse DC and CEM incident and near miss records, identify trends to drive risk management strategies and programs
• Engage and support account teams as a subject matter expert in managing incidents and ensuring RCAs for high severity engineering incidents.

• Advance market position with analytics of mission critical applications and processes to digitize CE data.

Position could require up to 40% travel.

Sound like you? To apply you need to be / have:

The successful candidate will have a strong Engineering, DC and CEM experience and the ability to lead multiple teams with prior experience in leading major change at a large organization.

The candidate needs a demonstrable commercial mind-set, and strong financial acumen in addition to excellent listening and communication skills.

Experience

• Extensive professional experience, leading large Engineering teams with the ability to drive collaboration and partnership in delivering shared organization goals
• Client facing communication skills
• Commercially and financially astute
• Transformation experience across process, technology and systems is an advantage
• Experience in navigating across large, complex organizations
• Elevated talent through effective management and advancing individual and team capabilities
• Corporate Real estate experience ideal
• Excellent analytical and program management skills are essential.
• Track record of demonstrating intellectual curiosity and driving operational changes through an organization.

• Leadership Skills:
  • A leader with excellent communication skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  • Strong bias to driving results. Operates with a sense of urgency
  • Stimulates action with a balanced leadership style of control and influence
  • Decisive - willing to take risks
  • Challenges the status quo, constantly looks for opportunities to improve service delivery and efficiency
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others. This is not an audit function but a leadership role that sets standards and takes ownership of implementation through coaching and mentorship of account teams.

Behavioural Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

Qualifications

• Professional Engineer in electrical or mechanical trades with a minimum of 20 years of relevant experience in building operations, maintenance management, commissioning and risk management
• Expertise and experience in management and operations of Critical Facilities in the overall engineering operations
• Professional accreditations in DC Operations, Reliability Engineering and sustainability will be an advantage

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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