Lead Technical Product Manager, Data Platform and AI Observability - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join our team at Optum Insight, where we are leveraging cutting-edge AI and machine learning technologies to revolutionize healthcare delivery, enhance customer engagement, and drive innovation across our digital platforms.

This position offers a unique opportunity to lead the development of advanced analytics and ML solutions within Optum Insight's Innovation portfolio. Digital Prior Authorization (DPA) is Optum Insight's next-generation platform that aims to automate U.S. prior-auth decisions in real time. Its cloud-native data layer is the foundation powering MLOps, user experiences, reporting, benchmarking, and LLM observability. We are seeking a hands-on leader to own this data layer end-to-end and deliver the monitoring, auditability, and analytics required for trustworthy, scalable AI in healthcare.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Own the product strategy, roadmap, and execution for DPA's shared data platform, spanning ingestion, curation, governance, lineage, and real-time APIs
• Define and deliver LLM & generative-AI observability (telemetry, drift detection, bias, safety, usage, cost) using Databricks, and modern LLM monitoring stacks
• Leverage AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
• Translate regulatory mandates (CMS, Da Vinci, HIPAA) into clear data, audit, and retention capabilities; ensure the platform enables end-to-end traceability
• Partner with engineering, architecture, security, and clinical SMEs to design scalable data models that serve MLOps pipelines, applications, BI/analytics, and external APIs
• Write clear requirements, OKRs, and user stories; prioritize backlog based on value, risk, and technical dependencies
• Establish and track KPIs such as data quality, SLA adherence and model-performance transparency
• Lead cross-team alignment, resolve blockers, and communicate progress to executives and matrix partners
• Champion a culture of rapid iteration, test-and-learn, and evidence-based decision making across product and engineering

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of product management with at least 3 years leading data-platform or analytics products in a SaaS or cloud environment
• 1+ years of experience in Demonstrated ownership of observability/monitoring capabilities for ML or LLM applications (e.g., latency, accuracy, bias, cost, compliance)
• Deep understanding of modern data architecture concepts (Lakehouse, Delta Lake, streaming, APIs, data contracts), and MLOps tools (Databricks, MLflow, LangChain, etc.)
• Proven success translating complex regulatory or clinical requirements into scalable product features
• Proven solid technical acumen; able to debate schema design, lineage strategies, and SRE metrics with engineers while articulating business value to non-technical stakeholders
• Proven track record of shipping products through Agile methodologies and influencing cross-functional teams without direct authority
• Proven excellent written and verbal communication skills; comfortable presenting to C-suite and external partners

Preferred Qualifications:

• Healthcare domain experience (payer, provider, EHR, Utilization Management, or interoperability standards such as FHIR, HL7, X12)
• Hands-on experience with Databricks Unity Catalog, Spark structured streaming, and Lakehouse-based governance frameworks
• Experience building external-facing data products or developer platforms (APIs, SDKs, self-service portals)
• Familiarity with AI safety, fairness, and audit frameworks

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.