Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer:
Competitive Salary 10% Company Performance Bonus Paid vacation 15 days of vacation first year 10 company holidays with 3 floating holidays 40 hours sick time- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle
What you will do: This position is responsible for providing vision, leadership and direction for the Sprinkler service and/or installation business in the branch office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the region objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations. How you will do it:
Team leader and overall responsibility for operations and production of the branch's Service Department from point of sale through implementation and customer retention. This includes leadership of Service Department technicians, coordinators, team leaders, and administrators for adherence to their responsibilities and duties. Understand and ensure strict compliance with all applicable Life Safety codes, standards, and laws. Profit & Loss responsibility for Service Department including inspection, repairs, and demand service requests. This includes P&L audits with a strict focus on tracking budgets and costs for each service performed. Work with and report to Management on forecasting production capabilities on a monthly, quarterly, and annual basis within the Service Department. Support Sales team and Branch Manager in customer-facing activities including meetings, site visits, trade shows, and proposal drafting as needed. Responsible for maintaining the training program and educational development for Service Department personnel including Coordinators, Administrators and Technicians. Evaluate labor production abilities and oversee new hire onboarding process. This includes job training for newly hired direct reports. Work with Sales personnel and Service Team to oversee new customer on-boarding process and set service level expectations and requirements as needed. Audit and track Service Department key performance indicators regularly and verify compliance to JCI's SOPs and customer satisfaction levels. Provide a high level of communication to customers through the lifetime of their relationship with JCI ensuring customer satisfaction. Oversee proper management of branch stock inventory including technician truck inventory. Oversee Service Department vehicle maintenance and technician compliance to JCI standards. Act as back-up and support for duties of management within the branch. DAILY Provide direction to team members for Service Department performance both in the office and REQUIREMENTS in the field. Evaluate and ensure adherence to high level of customer service and customer communication. Evaluate and ensure adherence to JCI's SOPs. Act as point of escalation for both customers and internal team members. Support Sales team and Branch Manager as required. Safety Compliance: Ensure that all employees complete assigned safety programs. Responsible to ensure that employees have all materials, equipment, and safety training to assist in achieving 100% compliance.
What we look for: Required
5-10 years in Fire Alarm field service or install industry. 2 year minimum supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers. Ability to travel which may include nights and weekends to accommodate customer's schedule.
Excellent communication skills - professional, concise, and effective - both with customers, team & ABILITIES members, and executive level management.
High attention to detail and highly organized. Intermediate computer skills including experience and knowledge of Microsoft Office Suite. Quick learner and self-starter with the ability to work in a fast-paced, growing organization. Minimum of NICET II certification required.
Preferred
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Johnson Controls, Inc.
sick time, 401(k), company vehicle
Aug 15, 2025