Operations Associate
The Operations Associate is responsible for researching, compiling, analyzing, and reporting moderately complex operational data from multiple sources, including unit production, productivity, and/or quality statistics while working daily in production. This position is responsible for providing operational support for a variety of products with medium to high complexity. Operational support includes, but is not limited to, customer set-ups and account maintenance, implementation clean-up tasks, pre-implementation readiness tasks, and the ability to step into production as needed. This position will possess a mid-level of expertise and functional product knowledge allowing them to identify and recommend process improvements within the department. This position will be involved in the implementation of small to medium projects within Payments. Additionally, will be responsible for researching higher complexity cases based on their experience and product knowledge.
Position Responsibilities:
- Completing assigned cases to add/modify/delete service for various customers and products.
- Provide system-level monitoring for outgoing and incoming files for the department, as applicable.
- Supports department rush requests.
- Maintain knowledge of systems and surrounding interfaces. Ensure problem resolution during crisis management with good decision quality.
- Be involved in testing new products.
- Ability to identify system issues in a timely manner and adhere to escalation, resolution and internal/external customer notification procedures.
- Provides on-going business support of bank applications used within department; communicating, facilitating and acting on issues related to production problems. Initiate appropriate escalation steps when necessary.
- Works independently with limited supervision while intercepting potential problems prior to any interruption to operations and offers solutions.
- Review cases daily that are assigned.
- Check customer files and assist customers when necessary.
- Perform new customer setups and changes
- Proactively resolving customer or client issues.
- Perform quality review and data integrity activities for low to moderately complex products and services administered within the department.
- Participate in internal, external and other risk exams as required. Ensure appropriate procedures, quality reviews and self-audits are adhered to and are accurate for all regulations.
- Raise awareness or recommend revisions to operational quality and productivity standards as driven by changing client requirements, quality trends or prudent operational practices.
- Other duties as assigned.
Position Qualifications:
- High School Diploma or equivalent (GED)
- 2 years of banking/financial experience OR 1 year Comerica experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Aug 14, 2025