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Director of Development, Philanthropic Relations, Operations

Massachusetts General Hospital
United States, Massachusetts, Boston
125 Nashua Street (Show on map)
Aug 14, 2025
The Director of Development is a managerial position within the Mass General Brigham, Academic Medical Centers Development Office. Reporting to the Associate Vice President of Development, Philanthropic Relations, the Director oversees a team of administrative support team members who provide administrative support for assigned frontline fundraising staff. The Director will provide active leadership, coaching and mentoring to direct reports, complete and conduct performance evaluations, and manage the recruitment and hiring for open positions in the team in partnership with colleagues in Development Talent Management and the Mass General Brigham (MGB) Department of Human Resources. Principal Duties and Responsibilities Provide active management and leadership to 20+ direct reports, including: oDeveloping appropriate and tailored performance management targets for direct reports. oConducting all required departmental reviews in collaboration with frontline partners, recommending appropriate merit and salary adjustments, and recommending and preparing the required paperwork for promotions. oMaintaining up to date job descriptions in partnership with Development Talent Management. oManaging the corrective action process, when needed, in close partnership with appropriate departmental and Human Resources partners offering advocacy to the Associate Vice President and other departmental leaders as needed. Lead the recruiting and hiring process for open positions, partnering with Development Talent Management team and MGB Human Resources. Actively manage the orientation and onboarding of direct reports, partnering with frontline and non-frontline colleagues, as appropriate. Conduct regular team and individual meetings with direct reports and quarterly meetings with gift officers to ensure work productivity and team and individual morale. Identify challenges through analysis of current processes, recommend solutions and coach direct reports in process improvements and quality control/assurance, especially regarding processes related to charitable gift and expense processing, donor/fundraising data integrity, event support, and other development tasks. Manage all Workday and UKG functions for direct reports, forecast workloads and staffing requirements to ensure that service level remains acceptable. Restructure staffing patterns to meet any changing needs of the department. Regularly review individual performance in support of frontline team members' fundraising outcomes and assess personal sense of accomplishment. Serve as an advocate and mentor to direct reports and encourage professional development. Collaborate with colleagues across the frontline team to understand fundraising goals and priorities to inform performance and service levels. Provide direct oversight of the Philanthropic Relations team budget and related sundry fund processes, including budget submission, tracking and reporting, and ensuring overall finance compliance with department and system policies and guidelines. Follow all office and system policies and ensure direct reports' compliance. Assist in the development and communication of team policies and procedures and make recommendations for new initiatives and processes. Attend regular departmental meetings, engage in healthy and productive debate on office issues, work toward consensus, and carry out assigned action items or follow-up tasks. Actively participate in the recruitment of new staff within the team and occasionally elsewhere across the department. Engage appropriately and respectfully with staff and colleagues MGB-wide. Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods. Take on other office-wide duties or special projects at the request of the Associate Vice President and/or other executive leadership. Qualifications* Bachelor's degree required; advanced degree preferred. A minimum of 7-10 years of office, financial administration and management experience, required. Fundraising experience, including working with major gift donors/volunteers and faculty/staff, strongly preferred. This position requires a comprehensive understanding of major gifts fundraising principles and practices, a comprehensive knowledge and experience of health care, and high levels of professionalism, collegiality, self-motivation, organization, and familiarity with the goals and objectives of the Mass General Hospital Brigham System. Experience supervising a large team, required. Office and financial administration experience, required. Advanced understanding of major gifts fundraising principles and practices, strongly preferred. Excellent communication and writing skills, required. Demonstrated history of personal growth within an organization. Proven experience within a complex institution, preferably an academic medical center or university. Collegial team player with a proven ability to motivate, engage, and work collaboratively at all levels with prospects, donors, volunteers, leadership, and senior members of the medical staff or similar constituencies. Strategic thinker with a strong work ethic who can manage multiple projects effectively, evaluate problems and display sound, confidential judgment. Even disposition and the ability to deal effectively and politely with individuals from all backgrounds and experiences in all situations. Highly professional and able to listen carefully as well as influence and persuade others. Familiarity with the goals and objectives of Massachusetts General Brigham. Honest, trustworthy, and abide by strict confidentiality guidelines. Highly organized, detail oriented and efficient. Poised and considerate demeanor. Entrepreneurial, collaborative, conscientious, and results-oriented. Motivated to learn and display flexibility in a changing environment. Focused on individual objectives and the overall team's goal(s). Proficiency in Blackbaud CRM or Raiser's Edge, strongly preferred. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.