Director, Operations

Job Description

Plans, organizes and directs operations of multi-physician, single or multiple practice sites/hospital services for a Department/Division or Service Line. Ensures sustained performance of effective and efficient processes by developing, implementing and monitoring systems for: Business Operations, Financial Management, Human Resource Management, Information Management, Organizational Governance, Patient Care Systems, Quality Management and Risk Management.

Job Responsibility

Business Operations- Collaborates with management to develop and implement organizational strategic plans and objectives based on the mission and vision. Partners with leadership and other clinical personnel to develop, implement and oversee clinical programs.

• Creates goals for Department/Division or Service Line operations and ensures objectives are aligned with organizational goals.
• Collaborates with leaders in the development of program(s); monitors, evaluates, and program adaption to market changes.
• Directs efforts to prioritize needs of programs across departmental lines.
• Directs and oversees the efficient and effective use of operating resources - space, material, equipment, staff, and information.
• Develops and maintains objectives, policies and procedures to ensure efficient operations.
• Maintains files on department budgets, capital equipment request and programs related to operational issues.
• Promotes and supports research operations, as necessary
• Oversee and coordinate Residency and Fellowship programs.

Financial Management- Manages and directs Department/ Division or Service Line in a fiscally responsible manner.

• Operates within the context of an established budget and maximizes opportunities to meet and exceed budget guidelines.
• Participates in the annual budget planning processes, including forecasting of revenue trends and expense analyses.
• Monitors budgetary variances and progress in budget revenue performance and communicates to department and administration.
• Follows established front-end operations and revenue cycle of the department/division; facilitates education of staff.
• Explores and recommends opportunities to increase revenue and implements cost saving measures.
• Ensures compliance with regulatory and financial requirements to support research initiatives.

Human Resource Management- Engages workforce to achieve Departmental/Divisional/Service Line and organizational success.

• Ensures staff members understand their roles and responsibilities.
• Ensures staffing skill mix is appropriate for the capacity and utilization within the Department/Division or Service Line.
• Hires, trains, disciplines and supervises staff. Evaluates performance and ensures efficiency in their roles.
• Ensures performance appraisals are completed.
• Supports continued growth of staff and develops opportunities for advancement. Fosters a culture of learning and development.
• Directs and oversees employee satisfaction activities and action plans.

Information Management- Ensures the appropriate flow of information within the Department/Division/ Service Line and Hospitals.

• Participates in technology implementation plans.
• Ensures communication pathways through careful planning, selection of communication channel and a consistent professional message.

Organizational Governance - Upholds and communicates the mission, vision and values of the organization.

• Manages and maintains relationships between Department/Division/Service Line, staff and stakeholders.
• Participates in committee activity for the Department/Division.
• May participate in allocation system for compensation and incentive programs.

Patient Care Systems - Upholds and promotes value of patient experience by putting the patient first.

• Advances a patient-centered approach to care focusing on safety and operational efficiencies.

Quality Management- Ensures Department/Division or Service Line participates in quality initiatives to improve healthcare and ensure patient safety. Aligns programs with hospital quality management initiatives if applicable.

• Identifies benchmarks utilizing regional/ national data to monitor quality and opportunities for improvement. Promotes transparency and sharing of results across the Department/ Division.
• Ensures participation in mandatory and non-mandatory performance improvement initiatives.
• Ensures compliance with Joint Commission, Department of Health, Public Health Laws, Institutional and Departmental rules and regulations and addressed in Policy and Procedure Manual.
• Reviews and updates Policy and Procedure Manual.

Risk Management- Participates in risk management assessment and works to mitigate vulnerabilities.

• Directs and controls compliance related to billing, coding, and documentation standards.
• Oversees staff adherence to system Corporate Compliance Program, HIPAA and other regulatory standards.
• Ensures compliance to established disaster response and recovery plans to ensure patient safety and business continuity.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required.
• Minimum of seven (7) years progressive administrative experience in a healthcare and/or ambulatory practice setting, preferred.
• Maintains current knowledge of related regulatory agency standards and/or public health law.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).