Communications Manager, CX Product Management & Engineering

The application window is expected to close on August 18, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

You will be part of Cisco's Customer Experience (CX) organization focused on providing communications support for the CX Product Management and CX Engineering executive leadership.

We are passionate about being at the innovative edge of technology, building exciting products that solve our customers' biggest challenges, and taking the CX organization to the next level in the age of AI!

Your Impact

The successful candidate will be in control of developing a narrative that informs, encourages, and engages internal and external audiences, in line with our organization's vision, strategy, and values. They will employ a range of messaging platforms and channels, including internal and executive communications, customer and partner engagements, social media, newsletters, and industry events. We are seeking an artful writer and skilled strategic communicator who can translate technical concepts into clear, compelling language. Our team needs someone with a consistent record of producing high-quality, streamlined content, and a steadfast eye for quality and detail while balancing multiple projects.

This role requires regular collaboration with senior leaders in Product and Engineering, as well as Corporate Communications, Marketing, and People & Communities.

• Develop and execute strategic communications for the product and engineering organizations, with support concentrated on the SVP CX Product Management role; build messaging aligned to Cisco CX outcomes and priorities, engage with customers, partners, industry professionals, and employees.
• Produce employee-facing communications (e.g., organizational messages and All Hands meetings) and external content for executive leadership (e.g., keynote presentations, customer and partner executive briefings, thought leadership content).
• Work with product management and engineering teams to articulate our value proposition and deliver it as a narrative in the form of presentations, messaging documents, blogs, and more.
• Work closely with CX People & Communities to drive internal communications around group-wide initiatives and programs.
• Partner with central communications teams to align messaging and content and amplify relevant stories.

Minimum Qualifications

• Bachelor's degree in Communications, Business, Marketing or related field
• 10+ years in executive/internal/external communications
• 5+ years supporting senior executives
• 5+ years independently leading cross functional projects and communications.
• Ability to translate multi-dimensional content into simple and relatable concepts using tools such as PowerPoint, Video, AI Tools and/or scripting

Preferred Qualifications

• Engineering background or expereince supporting an engineering organization is highly preferred.
• Communications professional with a proven track record to craft compelling messages that tell powerful stories and elevate the profile of executives or functional areas.
• Content development partner and are able to understand the audience and adapt messaging as needed.
• Solid understanding of the tech sector and are adept at using the tools to reach and engage with various audiences
• You have experience building positive relationships with a highly matrixed group of stakeholders and understanding the executive's function and business strategy

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.