Inflight Learning Instructor

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Provide Legendary Customer Service when delivering training. Provide feedback on curriculum and training materials. Assist in maintaining and revising training material. Serve as a resource on policies and procedures for frontline Employees.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• The Inflight Learning Instructor role is responsible for instructing and facilitating Inflight Initial, Recurrent/Requalification, Special Event Training classes, procedural reviews and audit flights.
• Travel to facilitate training classes in other Inflight Training location on an as needed basis (approximately 50% of the time)
• Assist with and/or leads special projects
• Facilitate learning programs in both technical and soft skills
• Instruct and facilitate classes
• Perform administrative tasks including classroom setup, duplication and distribution of materials, etc.
• Maintain responsibility for Flight Attendant Training
• Provide coaching to class participants and feedback to their respective Leaders
• Maintain responsibility for complying with all necessary paperwork, curriculum, and training materials associated with Training program
• Accurately represent content to all Customers (Instructors, Business, Sr. Leadership, Safety Risk Management, etc.)
• May attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Skilled in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Knowledge of airline industry
• Skilled in classroom management
• Knowledge of adult learning principles

Education

• Required: High School Diploma or GED

Experience

• Intermediate-level experience; fully functioning broad knowledge in:
• classroom instruction, facilitation experience or relevant training
• public speaking skills

Licensing/Certification

• Required: Flight Attendant Certification

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Flight Attendant experience preferred

Pay & Benefits

Competitive market salary from $71,450 per year to $79,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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