Manager, Retail Flagship Store

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

We believe a store is more than a place to shop - it's a space where community, creativity, and culture thrive. Our stores embody this, offering an elevated experience that connects our customers to the brand and the local scene.

We're seeking a Manager, Retail Flagship Store who thrives at the intersection of leadership, strategy and creativity. This role is pivotal in driving not just sales, but also brand perception, market influence, and community impact. If you have a passion for creating exceptional customer experience while shaping the future of retail, we'd love to hear from you.

Responsibilities

• Sales and Brand Influence:
  • Lead sales performance by setting the standard for customer engagement, exclusive product launches, and in-store activations
  • Serve as the ultimate brand ambassador, showcasing New Era's legacy and connecting with customers through authentic experiences and share passion for the culture
• Operational Excellence:
  • Oversee all operational aspects of the store, including inventory, cash handling, loss prevention, and expense management, ensuring compliance with budgets and company policies
  • Maintain operational efficiency and identify areas for improvement to enhance profitability and team productivity
• Team Leadership:
  • Lead the hiring process to attract top talent and oversee staff development through clear direction, tailored coaching, and ongoing training
  • Regularly assess team performance, providing constructive feedback to drive accountability and foster growth while building a team that embodies the brand's values and delivers exceptional results
• Customer Experience:
  • Inspire your team to embody the New Era culture with every interaction, creating moments that resonate and build customer loyalty
  • Maintain visual merchandising strategies that engage customers and drive sales
• Community Engagement:
  • Host events and activations that celebrate the spirit of New Era, driving excitement and strengthening ties with the local community
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Sales & Business Performance:
  • Proven experience managing a full P&L, with the ability to analyze financial performance, control expenses, and drive profitability
  • Comprehensive knowledge of products, with the ability to inspire enthusiasm and educate team members on key features and benefits
• Operational Excellence:
  • Ability to uphold brand standards through flawless store presentation and operational execution
  • Expertise in operational functions including scheduling, inventory management, and loss prevention
  • Strong financial acumen, with experience in managing budgets and controlling expenses to achieve profitability
• Leadership & Team Development:
  • Proven experience in leading and coaching diverse teams in fast-paced environments
  • Skilled in identifying talent, developing team members' strengths, and fostering a culture of growth and accountability
  • Strong conflict resolution and feedback delivery skills that inspire team alignment and performance
• Community Engagement & Brand Building:
  • Commitment to creating meaningful experiences that reflect New Era's legacy, building trust and loyalty one interaction at a time
  • Ability to foster meaningful relationships with local businesses, creators, and organizations to enhance the store's visibility
  • Experience planning and hosting events that drive traffic and create community connections

Education and Experience:

• Five (5) to seven (7) years of leadership experience in a high-profile, high-volume retail environment, ideally with flagship or community-focused locations
• Proven ability to balance sales, operations, and customer experience at an elevated level
• Exceptional interpersonal and communication skills, with ability to engage and inspire diverse audiences
• Knowledge of the local market and passion for community building and customer engagement.
• Proficiency in using technology and analytics to enhance sales and operational strategies
• Comfortable performing physical tasks, including climbing ladders, lifting up to 50 pounds, and standing for extended periods
• Flexible availability, including weekends and holiday

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 25%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $55,000-$65,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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