Senior Mental Health & Wellness Specialist

Minimum Education
Master's Degree In social work, public health, or a related field (Required)

Minimum Work Experience
2 years post graduate experience (Required)

Experience with employee wellbeing, specifically in healthcare (preferred)
Experience developing and implementing crisis response programs and services, including but not limited to peer support programs (preferred)

Required Skills/Knowledge
Eager to learn and develop competencies in delivering new innovative behavior change approaches
Comfort and demonstrated experience with technology tools used to create efficiencies in workflows and track progress
Passionate about mental health
Independent, open-minded, non-judgmental, compassionate, flexible, good humor
Excellent interpersonal skills (communication and listening)
Ability to assess organizational culture and contribute to design of wellbeing programs
Demonstrated experience managing programs their communications, roll out and maintenance to large employee populations

Required Licenses and Certifications
Independent Social Worker Must be licensed in the District of Columbia at minimum at the LICSW-level. Must be licensed in MD and/or VA if social work services will be provided in those jurisdictions as part of the job requirements, including telemedicine. (Preferred) CHES or MCHES Upon Hire (Preferred)
CTR or CTSS Upon Hire (Preferred)

Functional Accountabilities
Behavioral Health

• Lead the coordination of multiple programs and services related to supporting mental health in the workplace, including workplace training on identifying and supporting distress in self and peers, support after critical incidents, and ongoing proactive and reactive outreach and promotion of available resources

• Provide consultations to supervisors, managers, and Human Resources to identify employee needs and provide, propose, and/or develop proactive and responsive programs and services

• Coordinate and communicate effectively with Children's National EAP vendor contacts

• Support critical incidents by coordinating a system level response

• Deliver trainings on topics related to emotional wellbeing and behavioral health

• Collaborate with Chaplains to support employee wellbeing

• Employ evidence-based outcome tracking

• Refer employee to relevant resources within the employer partner's benefits ecosystem

• Adhere to standards of service operations, documentation, and privacy at all times

• Timely data reporting as requested

• Participate in quality assurance reviews to ensure quality care is provided

• Comply with relevant employer policies (such as safety and COVID protocols)

• Promote the onsite and EAP program through onsite meetings with managers, employees, employee resource groups, committees, etc.

Program/Project Management

• Understand organizational culture to guide program design

• Contribute to overall strategy of wellbeing programs that result in positive mental health changes for employees

• Advocate for organizational changes that reduce stress, burnout and provide mental health support for employees

• Collaborate with leadership and/or project sponsors to develop project structure, goals, and guiding principles.

• Escalates issues impacting the project or program to HR Leadership and/or project sponsors, as appropriate.

• Communicates project status to sponsors and stakeholders effectively and on a regular basis. Serves as a primary point of contact for project sponsors and other key stakeholders regarding project and project status.

• Updates and maintains all project plan documents and status reporting.

• Collaborate with key stakeholders to draft manuscripts and conference proposals to disseminate lessons learned

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance