In-House Service Technician

This individual would be inside technical resource for customers and service technicians in the field. They would also be assisting with technician scheduling and customer follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Oversee technical resources - ensure resource availability, manage training schedules, travel assignments and identify efficient tools and equipment for the team.

Provide technical support to customers over the telephone, addressing and resolving questions and problems.

Advise and coach field technicians on technical resolution

Complete all required records and documentation for customers and for the Company.

Document steps taken to correct the problem and feedback information to the Service Manager.

Conduct training and service programs in the operation and maintenance of equipment for customer employees.

Provide customer support in the field as required.

Actively look for opportunities to sell Company products and Aftermarket parts.

Assist Service Manager in generating operational reports on a monthly basis.

Follow and comply with all safety and work rules and regulations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Requires an Associates Degree in electronics field or equivalent experience. Requires five plus years experience in electronics and electrical/mechanical functions. Additional experience in induction heating/melting and hydraulics a plus. Use of oscilloscopes, multimeters, signal generators, and computer skills required.

Language Skills

Ability to read and interpret documents such as blueprints, customer specifications, warranties, Company standards and operation and maintenance instructions. Ability to write routine reports and correspondence. Ability to communicate effectively with customers and employees of the Company.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or touch objects, tools or controls; reach above shoulders and climb. The employee is occasionally required to sit, and stoop, kneel or crouch. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to use public transportation such as plane, train, and auto. Employee must make Company aware of any surgical implants, pins, braces or other device that could be affected by induction fields.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment where the noise level is quiet to moderate. The employee may work in a factory/foundry environment and is occasionally exposed to fumes or airborne particles. The noise level in this work environment is moderate to loud.