New

Remote Provider Services Representative

TEKsystems
$18.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Aug 08, 2025
About the Role: We are seeking a dedicated and detail-oriented Provider Services Representative to join our remote team. In this role, you will serve as a vital liaison between internal departments and external customers, ensuring prompt and professional responses to Department of Health audit calls and other provider inquiries. Your ability to communicate clearly, manage multiple systems, and maintain high standards of accuracy will directly contribute to our mission of enhancing healthcare delivery. Key Responsibilities: * Respond to the Department of Health audit calls consistently and professionally. * Act as a liaison between internal teams and external providers. * Handle inbound and outbound calls with accuracy, clarity, and courtesy. * Avoid call handling issues such as short calls, inappropriate transfers, or misuse of hold functions. * Perform accurate and timely data entry for all customer interactions. * Navigate multiple databases simultaneously to address customer needs. * Clearly explain policies and procedures during calls. * Develop a comprehensive understanding of all lines of business. * Demonstrate technical proficiency to perform tasks efficiently. * Communicate information confidently and clearly. * Contribute to our collective goal of excellence in healthcare delivery. * Anticipated call volume can be anywhere between 70-100 calls (primarily inbound). Qualifications: * Minimum 1 - 3 years customer service experience preferably in a Healthcare, Insurance or related setting. * Proven experience working remotely preferred. * Minimum of 2 years of consistent work experience in a related role. Demonstrated tenure and reliability in previous positions is required. * HS Diploma or equivalent * **Applicants must have access to an ethernet plug in as Wi-Fi will not work. Must have a working phone number for secondary system verifications. Details: * 100% remote - equipment is provided. * Pay: $18 - $18.50/hr. based on related experience * Pay cycle - weekly \| medical, dental & vision benefits offered * Schedule (40 hours per week): Monday - Friday \| 8-hour shift within the hours of operation (8am - 8pm EST) * Rotational Saturday shift is required. (would have a weekday off when working a Saturday) Pay and Benefits The pay range for this position is $18.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.