New

Member Operations Specialist

TEKsystems
$20.00 - $25.00 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan
United States, Illinois, Vernon Hills
Aug 08, 2025
About the Role We're seeking a detail-oriented and customer-focused professional to join a dynamic financial services team. This role is ideal for someone with a experience in banking or retail customer service who thrives in a fast-paced, collaborative environment. As a Research Customer Service Representative, you'll handle a mix of operational processing (30%) and inbound customer service calls (70%), primarily related to wire transfers. You'll be responsible for verifying member information, collecting transaction details, and ensuring accuracy in financial operations. Key Responsibilities * Handle inbound calls related to wire transfers, verifying member identity and collecting transaction details. * Process member transactions including check deposits, wire transfers, and ACH transactions. * Monitor exception reports and perform necessary corrections and adjustments. * Review and evaluate checks submitted via the Deposit Anywhere portal. * Maintain high standards of accuracy and compliance in all financial operations. Qualifications Must-Have Skills: * Minimum 2 years of customer service experience (retail or banking preferred) * Strong typing and computer skills * Experience in financial services or banking operations Soft Skills: * Team-oriented and collaborative * Coachable with a positive attitude * Strong verbal and written communication * Ability to multitask and stay organized Work Environment & Perks * Training: 100% onsite for the first 2-3 weeks * Hybrid Schedule: After training, 2 days remote / 3 days onsite * Team Size: 11-person team, reporting to a Director * Culture: Supportive, communicative, and member-focused * Paid Holidays: Includes 6 major holidays plus MLK Day, Presidents Day, Juneteenth, and other bank-recognized holidays Why Join Us? This is a great opportunity to gain experience in a respected financial institution with a strong member-first culture. You'll be joining a team that values integrity, collaboration, and innovation. With two permanent roles currently open, this contract position could lead to a long-term career opportunity. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Vernon Hills,IL. Application Deadline This position is anticipated to close on Aug 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.