Master Scheduler - Customer Training

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Job Description:

Airbus Helicopters is looking for a Master Scheduler to join our Customer Training Team in Grand Prairie, TX.

The Master Scheduler is responsible is responsible for scheduling all customer training courses and supporting the scheduling of other customer training flight activities. This includes planning for and allocating associated resources: instructor pilots, aircraft, simulators, practical lab, and classrooms. This position assists with responding to customer training requests and serves as a flight scheduling liaison between Customer Training and in the support of customer pilot training events.

Meet the team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking.

Your challenges:

Customer & Pilot Training Planning/Scheduling: 80%

• Create, publish, and distribute short-term, mid-term and long-term schedules of all customer training courses with a focus on Grand Prairie customer pilot training, custom pilot training courses, and offsite customer pilot training activities.

• Efficiently and profitably manage all available resources, including but not limited to: training aircraft, instructor pilots, simulators, and computer and hardware tools.

• Responsible for long-term resource planning assistance to the Head of Customer Training

• Liaise with Chief Pilot/Instructor Pilots to ensure appropriate course structure is respected and all company and regulatory standards are applied. Liaise with referent instructor pilot and Deputy Chief on Part 142 course updates.

• Assist Training Services Coordinators to input all scheduled courses into the LMS system.

• Conduct and attend all weekly scheduling meetings across Airbus Helicopters Inc (Programs, Demo, and Maintenance) as representative of Training.

• Work closely with the Customer Training Administration team to ensure timely responses to customer requests.

Continuous Improvement and Administrative Support: 20%

• Identify and act on opportunities to improve the customer experience and develop strong customer relationships

• Support ongoing use of company tools and systems to include the Learning Management System (LMS).

• Recommend and support next steps for continuous process/systems/tool improvements to support department objectives.

• Report generation, troubleshooting, and other miscellaneous administrative tasks.

Additional Responsibilities:

Other duties as assigned:

• Liaise with the Marketing Demo manager for aircraft utilization

• Liaise with the Chief Pilot on aircraft utilization for special demonstrations/projects

Your boarding pass:

Education:

Required

• Associate degree or equivalent work experience

Preferred

• Bachelor's Degree

Experience:

Required

• Minimum seven (7) years in commercial aviation, particularly in operational, logistics or technical roles

Preferred

• Minimum four (4) years of experience in aviation-related program management, services administration, training operations or similar

Licensure/Certifications:

Required

• None

Preferred

• Pilot, mechanic, and/or dispatcher certification

• Experience in helicopter industry

• LEAN Six Sigma Certification or equivalent

• PMI PMP credentials or equivalent US Military operations & acquisition certifications a plus

Travel Required:

• 5% Domestic and International

Citizenship:

• Authorized to Work in the US

Clearance:

• None

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

• Senior level communication with internal/external customers

• Detailed planning, estimating, scheduling, execution, and closure

• Ability to work independently to define problem, identify risks, recommend solution and communicate effectively to both internal and external stakeholders

• Must be enthusiastic, patient, and self-motivated, with an unflagging work ethic

• Comfort and tact in communicating to customers, both in written and verbal form

Preferred

• None

Communication Skills:

Required:

• Ability to communicate effectively in verbal and written form in English

• Strong written and verbal skills with the ability to convey abstract and complex subject matter in understandable terms in the English language.

Preferred:

• None

Technical Systems Proficiency:

Required:

• Microsoft Office Suite / Google

• Learning management System (LMS) (e.g. Sum Total, Cornerstone, etc.)

• Project Management Systems including SAP

Preferred:

• Experience with a visual planning or scheduling platform

Complexity of the Role:

Level of Decision Making:

• Thorough research of customer status and situation prior to making a decision or providing recommendations to management

• Customer requests, requirements, and demands alignment to organizational availability to support in the technical and schedule decision loop

• Connect what can be completed within technical and schedule parameters to customer satisfaction requirements

• Determine feasibility, document, and communicate internally to achieve a successful execution to client requirements

• Represent the customer during internal assessments, secure the win-win

• De-conflict scheduled resource over-allocations, both human and hardware

• Gather information, communicate to stakeholders and client's corrective actions and resolve negative impact rapidly

Organizational information:

Reports to the Head of Customer Training. Position works closely with the Training Administration Team and supports training and Instructor Pilot Training teams, which consist of approximately 20 individuals.

Direct Reports:

Is this a people manager?

# of Exempt Reports: 0

# of Non-exempt Reports: 0

Job Dimensions:

• This position successfully manages planning/scheduling activities for the following:

  • ~13 pilot instructors and training experts

  • ~2 training center aircraft and 2 Full Flight Simulators and Advanced Flight Training Devices

  • ~ 12 dedicated classrooms

  • ~55 unique Programs of Instruction

  • >400 customer organizations supported in the North America Region

• This individual will work with the Head of Customer Training and other leadership positions to identify and enhance planning/asset management solutions to improve efficiency and profitability of the department

• A large portion of project deliverables rely on the skill and time management of this individual

Nature of Contacts:

• Involved Communication on a frequent Basis with internal and external parties

Physical Requirements:

• Onsite or remote: 95% or more Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Weekly to monthly

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Weekly to monthly

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor. Several times a week

• Travel: able to travel independently and at short notice on a frequent basis

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Several times a week

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written guarantee of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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