Field Service Dispatcher - Onsite - Newark, DE

Sartorius North America
life insurance, sick time
United States, Delaware, Wilmington
Aug 07, 2025
In the Field Service Dispatcher role, you will primarily be responsible for assigning, dispatching, and scheduling on-site services for the Field Service Engineers at customer sites. They will be a key driver in Service's success by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved. This is an on-site role in our Newark, DE location What you will accomplish together with us: Assigning Field Service Engineers to Service Requests via the Service Management System (SMS) in advance, with tentative dates Scheduling onsite field services with end-user customers via phone and email Confirming all onsite dates with customers and field engineers in advance of services Make adjustments to engineer schedules or customer visits as needed Ensure all onsite requirements are met before services take place Ensure all equipment is delivered and available at the customer site Ensure any technical equipment required for services is available, scheduled, and shipped and/or transported to the customer site Place, track, and follow up on orders for all spare parts needed for onsite activities Assist in inventory management for the Field Service Engineer van stock Create and update service orders, SMS, and/or ERP with all relevant information, including model and serial numbers, customer location, contact information, etc. Create and update customer master and contact information within SMS and/or ERP Review and monitor all open service orders in need of scheduling Prepare quotations for onsite repairs of systems, with assistance from Technical Support Coordinate with Service Support, Field Service Engineers, and Management on all open service orders and onsite activities Other duties as assigned What will convince us: High School Diploma/GED 2+ years in customer service, dispatching, or scheduling Experience with Microsoft Office (Word, Excel, Outlook) We value: College Degree SAP/ERP experience Service Management System experience Ability to take ownership of processes Independent, professional, and self-driven Effective & efficient written & oral communication skills Strong organizational skills Attention to detail Strong ability to multi-task Ability to triage and problem solve Identification with our core values: Sustainability, Openness, Enjoyment What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network" Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers