New

Services Specialist - Material Management

Border States
life insurance, paid holidays, 401(k), retirement plan
United States, North Carolina, Charlotte
Aug 06, 2025
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Charlotte, NC NC & SC Job Summary Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) systems to achieve operational excellence while developing, training, and enhancing the capabilities of Border States resources. Responsibilities Essential Functions Coordinates the implementation of VMI/CMI integration tools and processes, effectively communicating requirements and needs with numerous customer and Border States technology stakeholders. Supports the company's VMI/CMI application, deployment, regional and branch personnel, and helps maintain a current scope of customer material, keeping it accurate and up to date. Supports the sales, implementation, and maintenance of VMI/CMI applications interfacing with third party vendors which includes customer internet security application installation and updates. Designs, develops, and supports VMI/CMI and vending database and documentation files such as engineering and technical records, customer parts database by SKU including technical reference information (guides, specifications, and standards), product and vendor files, technical reference library, and customer information file. Ensures there is effective communication, documentation and follow through for all impacted stakeholders at the regional, branch and customer levels. Non-essential Functions Supports the customer proposal process including understanding the business process needs, effectively communicating solutions, creating the value proposition, developing the business plan, finalizing the proposal/contract, and/or providing demo to the customer related to VMI and vending needs. Performs other duties as assigned by supervisor or designate. Qualifications Four-year business, technology or related degree or the equivalent in work experience. Competence in understanding electrical systems. Two years of prior operations, sales or customer service experience is preferred. Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Email, Internet, and SAP software preferred. Skills and Abilities Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details. Excellent interpersonal, written, and verbal communication and reading skills. Ability to effectively plan, prioritize and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Ability to trouble-shoot and problem solve various situations. Ability to adapt to changing circumstances, using innovative solutions to solve problems. Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100% Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: < than 10 lbs. - Continuously 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Frequently Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Occasionally Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Frequently Kneeling (bending legs at knee to come to rest on knee(s)) - Frequently Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Frequently Travel (travel needed to perform job duties) - Frequently Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law.It's something we've believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace As part of the hiring process, candidates may be subject to one or more of the following pre-employment screenings, depending on the position: Criminal background check (required for all candidates) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing These requirements vary by role and will be communicated during the onboarding process, if applicable.