New 
Customer & Partner Engagement Lead, Security Solution Area
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Aug 05, 2025 | |
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OverviewThe Microsoft Security Commercial Solutions Area (CSA) empowers businesses, large and small, to confidently move to the cloud and modernize their platforms by delivering security solutions, expertise and services needed to keep their data and applications safe. Security has never been more top of mind for governments and businesses, and the Microsoft Security Solution Area (SSA) is committed to keeping nations and citizens secure in an increasingly complex cyber landscape. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place. Following a year of incredible success, we are excited to be expanding our team with ambitious, diversified, and driven new talent, eager to make a difference in the fight against cybercrime. Join our team and discover unique opportunities to grow, develop and learn. This role of the Customer and Partner Engagement Lead requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. The Security Solution Area requires team members to uphold the team's philosophy to operate with the highest level of integrity, inclusivity, and trust. The role reports to the SSA Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success. This role is responsible for maximizing the impact of the SSA CVP (and leadership team) through deep engagement with customers and partners to identify breakthrough opportunities. A successful candidate will be able to generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with 250+ account teams in a fiscal year. Through that engagement, you'll need to establish a strategic view on customer and partner engagements, and guide the prioritization of the SSA leadership's time with customers and partners. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Persist the established customer engagementstrategy and executionmodel for theSecurity Solution Area -aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid engagement plans with clear objectives,collating and providing strategic customer insightsand efficient tracking of actionsthat will contribute to direct business and customer impact Coordinate and manage to closure all customerissuesdirected towards the SSA CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing andsummarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues. Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the SSA CVP and/or leadership team is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team's and the customer's most critical and strategic priorities. Maximize customer, partner, and field engagementsundertaken by the SSA CVP during domestic and internationaltravelincludingaligningwith local teamsand stakeholders topreparefor site visits, prep the leader and CoS and drive follow up actions and communications. Regularly report on various metrics such as customer industry, geographic location, opportunity value, etc. in order to use data to potentially adjust the CVP's customer/partner strategy and maximize time spent in the field. Coach account teams on exec engagement strategy, including overseeing all requests from global customer and partner managers. Actively participate in the CSA Customer and Partner Engagement community, representing Security. Other: Embody our culture and values | |