Data Center Customer Operations IV

Equinix
United States, Illinois, Chicago
311 South Wacker Drive (Show on map)
Aug 06, 2025
Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary Are you someone who thrives in a fast-paced, tech-driven environment? Our team is looking for a hands-on professional who understands the ins and outs of data center operations and is ready to take ownership of installations, testing, troubleshooting, and customer service. What You'll Do Manage moderately complex service orders and assist with queue priorities using internal systems. Perform structured installations of racks, cabinets, cable trays, and fiber terminations with a sharp eye for quality and capacity planning. Execute testing and certification of cross-connects across Layer 1-3, collaborating with customers to resolve technical issues. Install and modify a range of circuits including switched, multiplexed, and advanced cross-connect systems. Coordinate with cross-functional teams and vendors on deployments, infrastructure upgrades, and escalated support needs. Document work activity with precision and ensure data integrity across asset management systems. Share insights to improve workflows and offer mentorship to new team members as needed. Serve as a reliable on-site point of contact for customer requests, access support, and service expectations. What You Bring High School Diploma or equivalent 2-4 years of technical experience in a data center or related field Familiarity with SONET, BERT testing tools, and installation protocols Strong problem-solving skills and customer-first mindset Reliable, organized, and collaborative-ready to grow and learn Why Join Us? You'll be part of a team that values precision, performance, and continuous development. Whether it's supporting customer installations or optimizing infrastructure-your work directly impacts the quality of service we provide. Ready to step up and power up the backbone of the digital world? Apply today and let's build the future together. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.