New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Jul 31, 2025
Position: Remote Customer Service Representative Equipment is provided by the company Pay Rate: $16/HR 9 Month Contract to Hire (Long-term & Permanent opportunity) Schedule: Fully Remote 3 available schedules (Please Read) 1. Monday-Friday 7:00 am-3:30 pm ET (Sat & Sun off) 2. Monday-Thursday 8:00 am-4:30 pm ET & Sat 8:45 am-5:15 pm ( Fri & Sun off) 3. Tuesday-Friday 9:00 am-5:30 pm ET & Saturday 8:45 am-5:15 pm (Sun & Mon off) As a CSR, you'll be the first point of contact for individuals navigating teacher certification programs. You'll provide support through phone, chat, email, and web uploads-ensuring every interaction is clear, helpful, and empathetic. Responsibilities Will Include: * Responding to inquiries across multiple programs and communication channels. * Understanding customer needs and delivering accurate, timely assistance. * Using internal systems, websites, and published materials to resolve issues. * Escalating complex technical problems when needed. * Maintaining detailed records in our CRM system. * Following security protocols and service quality standards. * Supporting additional tasks that contribute to our mission. Qualifications & Requirements: * Excellent written and verbal communication skills. * Comfort working independently in a remote setting. * Ability to multitask and stay organized in a fast-paced environment. * Familiarity with CRM systems and online tools. * A customer-first mindset and a collaborative spirit. * Previous experience in customer service or education is a plus! Additional Information: * 100% remote-work from anywhere in the U.S. * Join a passionate, education-focused team. * Make a meaningful impact supporting teachers and learners. * Opportunities for growth and professional development. * A culture of collaboration, respect, and purpose. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.