Clinical Liaison - Home Infusion

Job Profile Summary

This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

The Clinical Liaison serves as an expert clinical consultant to hospital staff and clinical educators. Advocates for patients with the goals of raising awareness about the benefits of home infusion and optimizing the transition of care for patients referred to Tufts Medicine Home Infusion Therapy (HIT).

Job Description

Minimum Qualifications:

1. Bachelor's degree in Pharmacy or Nursing.

2. Licensed Pharmacist, Registered Nurse (RN), or Licensed Practical Nurse (LPN).

3. Three (3) years of Home Infusion Therapy or Home Health experience in healthcare or pharmacy environment.

Preferred Qualifications:

1. Healthcare sales/marketing experience.

2. Specialty infusion experience.

3. Home health care experience.

4. Proficient computer skills.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Educates patients, physicians, case managers, and all customers regarding disease states, infusion therapy, transitional care management, and other Tufts Medicine HIT programs and services at clinical sites throughout the health care system.

2. Develops and supports systems to facilitate timely placement of discharged patients requiring home infusion or enteral services by gathering preadmission data and collaborating with hospital discharge team including initial patient set-up/training and ongoing patient/caregiver education.

3. Interfaces in-person and virtually with healthcare professionals and hospital staff in an effort to strengthen partnerships and grow business through referrals.

4. Effectively and positively represents Tufts Medicine while executing the full scope of services offered to patients, caregivers, hospital case managers, physicians, nursing agencies and other clinicians.

5. Facilitates patients' successful clinical coordination of care from the prescribing provider into the home setting.

6. Provides and uses clinical expertise and skills to assist clinicians, their staff, and patients with:

• the identification of appropriate candidates for home infusion or home health care.
• the assessment of a patient's or caregivers' ability to provide care.
• patient education regarding therapy and supplies, as well as clarifying expectations of care in the home.

7. Coordinates and communicates all discharge planning activities for new patients and prescribing providers, including, but not limited to:

• Intake
• Clinical Operations: Pharmacy, or Nursing coordination

• Home infusion or nursing services.
• All communication with patients, caregivers, physicians, physician staff, and partner.
• Patient or caregiver education.

10. Collaborates, coordinates and communicates with administrative staff to provide information needed for effective back-office administration (e.g., authorization processes, claims accuracy) related to new patient on-boarding and the seamless transition to home infusion services.

11. Complies with all policies and directives, including successful completion of all orientation and compliance training (both new hire and ongoing)

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs.

2. Primarily a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. See and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

Skills & Abilities:

1. Work independently and effectively manage tasks in a fast-paced environment.

2. Maintains excellent clinical, interpersonal, and communication skills.

3. Demonstrates thorough knowledge of core therapy regimes (e.g., specialty infusions, antibiotics, TPN/Enteral Nutrition, Iontropic Agents) and qualifying criteria by payor. 4. Demonstrates teamwork with a positive attitude, while working effectively in a cross-functional, matrixed environment.

5. Comfort with and adaptability to contemporary healthcare workplace technologies including but not limited to electronic medical record(s), software applications, messaging systems, video chat, and team collaboration platforms (e.g. Microsoft Teams, etc.).

6. Experience with Epic electronic medical record.

7. Intermediate level skill in Office Suite (Word, Excel, PowerPoint).

8. Payor knowledge, along with the ability to navigate Medicare, Medicaid and commercial insurance plans to assist with the intake benefit and authorization process.