Production Specialist I

SUMMARY

The Production Specialist I role is an entry level to the Production Department. The Production Specialist will be cross trained in multiple job functions as listed below, and may specialize in particular facets of the position as determined by the Production Supervisor.

ESSENTIAL JOB FUNCTIONS

• Assist with clerical duties: mail, fax, email.
• Assist in preparation of documentation for scanning.
• Make CD's of files as required.
• Status all completed work to delivery shelf or to mail.
• Sort and package all deliveries.
• Evaluate process for improved efficiency.
• Complete daily reports as required.
• Communicate all issues to Team Lead or Supervisor.
• Perform other duties as assigned by Supervisor.

Production Scanner

• Scan in all new customer orders.
• Prepare all orders received in the sequence required for scanning.
• Scan documents using scanners found within the ABI equipment base.
• Use, clean and maintain all scanners within factory specifications and report any and all maintenance and repairs needed to the equipment.

Production Binder

• Sort records as the prints are removed from the printer.
• Verify the name on the printed records matches all attached documentation.
• Bind records per specific client's instructions, including side tabs, CD of records when required.
• Process large volume copy jobs as required.
• Package and send completed delivery to be uploaded, as requested.
• Print all color documents and package as needed.
• Sort, package, status, and ship deliveries to appropriate field office or mail.
• Perform preventive maintenance of production printers.
• Organize and maintain the cleanliness of company warehouse.

Production Shipping

• Retrieve records from delivery shelves.
• Sort delivery by address.
• Package deliveries either in a box or envelope depending on size.
• Fold all status letters and insert in envelopes.
• Status all deliveries being shipped in computer system daily.
• Print and attach all shipping labels for designated delivery service
• Maintain and organize work flow.
• Maintain confidentiality of files received.
• Assist in preparing the incoming work for scanning department.
• Respond to all emails concerning status and movement of orders within the department.
• Enter accurate status of work orders into the system.
• Redistribute work orders, records, x-ray films, etc., to other departments as required.
• Route printed documents to the appropriate departments in a timely manner.
• Drill paper and keep paper on hand to refill all printers as needed.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High School Graduate and / or GED equivalent. Some College desirable but not required. Prior computer, data entry, medical, legal or insurance claims office is helpful but not required.

Certificates, Licenses, Registrations

No specific requirements.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Must have good understanding of the organization's goals and objectives.
• Must be highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Must have good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Must have strong attention to detail.
• Must be a qualified typist with a minimum of 20-30 W.P.M. Knowledge of 10 key a plus.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common correspondence and records.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position generally consists of:

• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lifting and/or carrying up to 50 lbs.
• Occasionally pushing/pulling up to 50 lbs.
• Occasionally subject to bending, squatting or twisting.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The office environment is fast paced and active.
• The noise level is usually moderate to occasionally loud and interruptions may challenge concentration.
• Weekly work flow and billing month end expectations may require extended hours.