Long Range Workforce Planning Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We have an opportunity for a Long Range Supply Planner to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of "Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company."

As a Demand Planner, you will grow and develop as you conduct and manage the outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide strategic vision and insights into the integration of the financial plan per assigned Provider LOB down to resource utilization/execution for each of the business plans (80-414) and their corresponding FTE counts (1500-13,000)
• Create statistical models in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management
• Own the capacity management of resources with emphasis on:
  
  
  
  • Geographic down to individual site/real estate headcounts and the corresponding seating capacity/availability (10+ Geographies)
  • Contractual obligations/Service delivery requirements
  • Vendor selection and distribution recommendations (1-2 vendors)
  
  
  
  
• Collaborate on the creation and delivery of selected vendor locked forecasts and drive accountability for staffing capacity throughout all levels of vendor leaders and internal vendor management partners (1-2 vendors)
• Partner with recruiting/sourcing to determine resource/location match within certain geographies
• Generate/Distribute and track specific vendor locked forecasts (1-2 vendors)
• Develop and drive mitigation strategies for specific business plans (80-414) and their corresponding FTE counts (1500-13,000)
• Own training/project burn down plans and impacts for their specific LOB and vendor group
• Drive consistency in outlook and approach
• Collaborate with operations on staffing and budgetary (availability) planning/trend considerations
• Find creative solutions to complex problems through data management and analytics
• Ensure vendors are delivering on their plans and providing valuable insight to the supply team for future forecast decision making.
• Improve processes to optimize performance and value over time
• Be a solid change agent and resilient to roadblocks
• Anticipate customer needs and proactively identified solutions
• Plan, prioritize, organize, and complete work to meet established objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in service operations center, call center or Workforce Management that support populations of 1,500+ FTE's across at least two different geographical locations
• 2+ years of experience with Workforce Management software (such as IEX, eWFM)
• 2+ years of vendor management or BPO collaboration
• 2+ years of scheduling and forecasting experience for both front office (call center) and back-office department groups
• 2+ years of long term (3 - 24 months) forecasting and planning experience
• 2+ years of short term (3 weeks to 13 weeks) forecasting and planning experience
• 2+ years of experience leading or managing projects involving populations greater than 3,000 FTE's
• Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc)

Preferred Qualifications:

• 2+ years of experience working in analytical research, logistics, or reporting environments
• Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting)
• Experience scheduling, conducting planning meetings, and managing capacity
• Prior health care industry experience
• Prior financial industry experience
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects

Soft Skills:

• Advanced Analytical skills
• Advanced statistical analysis skills
• Ability to work in a complex matrix environment providing support to several vendor partners and 3500+ advocate populations across 25+ locations
• Advanced written and verbal communication
• Superior planning and organizational skills that effectively allocate and manage resources across the site
• Ability to negotiate/influence and relationship management skills that include the complexities of scale (Small work groups to groups including hundreds of participants), vendor relationships (across several countries and contractual obligations) and all levels of leadership from COO/SVP level down to manager/supervisor populations
• Solid problem-solving skills that enable quick identification and efficient resolution of issues
• Expert negotiation skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO