UX Systems Architect - Agentforce UX Platform

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Guided by our core values, we work together to help companies across industries blaze new trails, connect with customers in transformative ways, and empower our Agentblazers to grow their careers and make a positive impact. If you share our belief in using business as a platform for change and value working for a company that prioritizes doing well while doing good, we'd love for you to join us!

Role Overview

As a UX Design Architect on the Agentforce UX Platform team, you'll lead the strategic experience architecture for a new generation of intelligent agents and AI native experiences on the Salesforce platform. You will operate at the intersection of product, engineering, and design leadership-defining experience systems and AI interaction models that scale.

This role demands exceptional systems-level thinking, a profound understanding of AI systems and their underlying technical architecture, and the ability to translate complex technical concepts into intuitive user experiences. You will leverage your deep expertise to bridge fragmented efforts, aligning diverse engineering and product teams towards a cohesive experience and platform strategy. Crucially, you will bridge the gap between our design-time tooling and run-time engines, understanding how reasoning, orchestration, ontology, and memory systems drive what happens at runtime. You'll help define the foundational design and systems that supports scalable, trustworthy, and ethical AI-driven workflows for agents.

Key Responsibilities

• Architect End-to-End Agent Experiences with Product and Engineering: Define and architect the end-to-end experience frameworks for authoring, testing, deploying, and managing AI agents and processes. This includes deep collaboration with engineering teams to define system architecture, technical strategy, and integrate human-in-the-loop workflows, orchestration patterns, and real-time feedback loops. You will specifically focus on how design-time configurations and AI systems translate into dynamic run-time behaviors and user interactions.

• Drive Cross-Org Alignment & Technical Translation: Act as a critical bridge and translator between our team and Senior Design, Product, and Core Engineering leaders across Platform, Agentforce, Apps, and Emerging Tech. You will articulate complex technical requirements into design principles and user value, defining shared experience architecture, reducing fragmentation, and clarifying ownership across these critical groups. This includes translating the implications of reasoning, orchestration, and memory system designs into user experience flows and platform capabilities.

• Lead AI-Native Design Practices: Lead the evolution of our design practice in an AI-native world, upskilling our team and pushing the boundaries of human-AI collaboration. You will model how design partners directly with product and engineering to modernize our approach to crafting intelligent systems in newly forming agile frameworks and workflows.

• Establish Governance for Ethical AI: Integrate principles of transparency, fairness, and user agency into AI experience design. Contribute to internal frameworks and tooling that promote responsible AI usage.

• Rapid Prototyping & Architectural Experimentation: Drive rapid prototyping and experimentation to explore new AI-native interaction models. You will quickly translate insights from these experiments into actionable architectural and design blueprints, ensuring scalability, durability, and a path to platform extensibility.

• Mentor and Influence: Guide Principal and Senior Designers by modeling strategic thinking, systems-level perspective, and cross-functional influence.

Impact and Opportunities

Together, we tackle some of the most complex and undefined problems in enterprise software. In this role, you will:

• Embrace ambiguity, solving challenging problems with shifting priorities.

• Build prototypes to bring key experiences to life.

• Define system blueprints and journey maps to align teams across a broad strategy.

• Demonstrate collaboration at it highest level to shape Salesforce's vision as an AI-first platform, defining how humans and AI work together.

• Shape the future of work by creating trusted AI solutions that enhance productivity and engagement.

Minimum Qualifications

• Bachelor's or Master's degree in Human-Computer Interaction, Interaction Design, UX Design, or equivalent experience.

• 10+ years of experience as a UX Designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS.

• Expertise in prototyping, AI systems architecture, user-centered design, and systems thinking. Proven ability to create system blueprints, customer journeys, and technical systems diagrams.

• Demonstrated ability to engage in technical discussions with engineering teams, understanding underlying system constraints and opportunities, and translating these into impactful UX strategies. This includes a strong understanding of design-time and run-time interactions.

• Proficiency in prototyping and vibe-coding tools; Figma and Cursor preferred.

• Experience designing for AI-powered platforms, particularly tools for creating and managing AI agents.

• Ability to thrive in highly collaborative, rapidly evolving, and dynamic environments, with a proven track record of delivering impactful work through iterative experimentation.

• Commitment to accessibility and ethical design.

Preferred Qualifications

• Strong written and oral communication and collaboration skills.

• Experience leveraging user research and analytics to inform design decisions.

• Passion for mentoring and supporting team members.

• Familiarity with agile development methodologies.

Why Join Us?

• Work alongside a creative and inclusive team at the forefront of AI innovation in enterprise software!

• Collaborate on exciting, high-impact challenges in a dynamic and supportive environment.

• Help shape Salesforce's AI strategy, influencing how businesses innovate and collaborate with AI for years to come.

• Enjoy opportunities for professional growth and make a lasting impact on the future of work.

To apply, please submit a resume along with a portfolio or work samples. Submissions without portfolios will not be considered.

Join us in shaping the future of work and making AI accessible for enterprises of all sizes!

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.