HRSD System Administrator

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority. National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a HRSD Systems Administrator and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered.

As a HRSD Systems Administrator, you will manage and enhance our ServiceNow platform, with a specific focus on the HR Service Delivery (HRSD) module. This critical position supports our mission to deliver high-quality employee services at scale, driving continuous improvement and innovation.

This role can be based out of our Waltham, MA, or Brooklyn/Sryacuse, NY offices and you can enjoy our hybrid working from office and home.

• Solution Development: Support the Product Owner in developing solutions to system challenges, collecting user requirements, and engaging with the SAP SuccessFactors community to stay updated on leading practices.
• System Administration: Administer and configure ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Lifecycle Events, and Onboarding/Offboarding.
• Testing Coordination: Execute and coordinate User Acceptance Testing (UAT) and Regression Testing for system changes and defect fixes.
• Platform Maintenance: Maintain platform health through upgrades, patching, cloning, data integrity checks, and performance monitoring.
• Workflow Development: Develop and enhance HR workflows, catalogue items, UI policies, business rules, notifications, and reports.
• Stakeholder Collaboration: Partner with HR, IT, and security stakeholders to gather requirements and deliver scalable solutions.
• Compliance Assurance: Ensure compliance with global data privacy, security, and governance standards.
• End-User Support: Provide end-user support, training materials, and documentation for global HR teams.
• Roadmap Collaboration: Collaborate on the ServiceNow roadmap, suggesting innovations and improvements.
• Continuous Improvement: Action administrative continuous improvements and changes within the HRSD module.roll services and be the lead interface with the offshore team to ensure efficient, timely and accurate processing of the payroll.

• Certifications: ServiceNow Certified System Administrator (CSA) is required; ServiceNow Certified Implementation Specialist - HR (CIS HR) is highly desirable.
• Experience: Significant experience in ServiceNow system administration, particularly with the HRSD module, and a background in HR Operations focusing on employee lifecycle management.
• Problem-Solving Skills: Experience working collaboratively to solve complex problems in an agile environment, with awareness of both UK and US legislations.
• Organisational Skills: Strong ability to organise and prioritise tasks effectively.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in non-technical terms.
• Attention to Detail: Strong attention to detail, critical thinking, and analytical skills.
• Teamwork: Excellent teamwork and project management skills, with the ability to work across time zones and cultures in a global matrixed organisation.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you're excited about this role but your experience or qualifications don't match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

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