Reservations Coordinator

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Reservations team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Employee meals during their work shift
• Great work culture

Here is what you will be doing each day:

To work in conjunction with the Convention Service Managers and Sales Managers to coordinate all aspects of Group room blocks at the point of turnover from the Sales Department. This position will assist with accurately and efficiently entering FIT/Wholesale reservations into the PMS to maximize revenue within the hotel revenue strategy. This position will also assist with accurately and efficiently setting up the house for a successful day of operations through pre-blocking, traces, and upgrades.

Does this sound like you?

Must be able to answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services; to close out, sell and upsell the hotel as appropriate. Ensure the following group functions are completed in an accurate and timely fashion. Maintain an awareness of general hotel availability at all times. Maintain a working knowledge of Convention Services, Sales, and Front Office areas, credit policy, different room types and hotel services.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.