Supervisor - Dialysis Technical Operations

GENERAL SUMMARY:

This position is responsible for supervising the overall operation, condition,
maintenance, and repair of all water treatment systems, physical plant infrastructure,
medical equipment, and mechanical/electrical systems across dialysis programs. The
role ensures the safety of patients and staff, compliance with local, state, and federal
regulations, and alignment with organizational standards. The manager also oversees
OSHA compliance and ensures resolution of all regulatory issues. This role plays a
critical part in maintaining the quality of technical operations and environmental
cleanliness across all Greenfield Health Systems facilities.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Customer Service:

* Champion Greenfield Health Systems' service values and standards.
* Provide outstanding customer service to both internal and external stakeholders.
* Establish and maintain strong relationships through effective, timely communication.
* Proactively address and resolve customer concerns.

Operational Leadership:

* Manage technical services across all Greenfield locations.
* Collaborate with Regional Administrators to meet operational, financial, and
regulatory requirements.
* Partner with Quality and Education teams on cross-functional initiatives.
* Oversee area financial metrics (maintenance costs, parts, expenses).
* Ensure data accuracy in all systems.

Technical Oversight:

* Supervise repair and maintenance of water treatment systems, dialysis equipment,
ancillary equipment, and physical plants per manufacturer recommendations and
Greenfield policies.
* Maintain accurate documentation of all maintenance and repair activities.
* Manage service parts inventory and ensure timely return of warranty and defective
parts.
* Lead Quality Assessment and Process Improvement (QAPI) efforts.
* Ensure compliance with OSHA, state, and federal regulations.
Project Management:
* Collaborate on equipment selection, facility renovations, relocations, and new clinic
openings.
* Conduct technical assessments and oversee vendor service contracts.
* Ensure emergency preparedness plans are in place and accessible.
* Coordinate technical support during emergencies and natural disasters.
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Team Leadership:

* Recruit, hire, train, and mentor all biomedical technicians.
* Provide ongoing coaching, formal performance evaluations, and manage corrective
actions when needed.
* Ensure personnel and training records meet regulatory requirements.
* Lead technical training programs and support direct patient care technical training.

Compliance and Continuous Improvement:

* Keep technical sections of policy and procedure manuals current.
* Implement approved policy and procedure changes.
* Retain technical records per Greenfield's retention policies.
* Participate in regulatory audits and prepare corrective action plans.
* Manage equipment installation, asset tracking, and capital equipment
recommendations.