New 
Head of Programs - AI & Data Signal in Majors Acceleration
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 24, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. CE&S embraces diversity, and teamwork is essential. We enjoy great challenges, cross-organizational collaboration, and seeing our field community and customers succeed. We have a start-up mindset and are deeply passionate about our customers and our architectural standards. Our team philosophy is open and frank conversations, and everyone is empowered to make the best decisions they can. We also have a lot of fun!Are you passionate about harnessing the power of AI Reasoning and data analytics to uncover stories and correlations that lead to actionable insights, enabling our field teams to enhance execution rigor and boost ACR and Copilot adoption? If this resonates with you, we'd love to have a conversation. We are in search of an individual with hands-on development capabilities to help us break new ground in leveraging AI Reasoning innovation (GPT-4, GPT-4 Turbo, or any latest release) to achieve significant strategic and operational advantages in running our broad Enterprise business driving excellence in Azure consumption and Copilot usage.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAs the Head of Programs - AI & Data Signal in Majors Acceleration you will be responsible for devising the strategy and building prototypes based on AI Reasoning on the large volume of our business data to achieve:Advanced Data Interpretation & Analysis: Identify opportunities to know our customers better than they know themselves. Leverage the vast volume of telemetry data, marketing signals, and operation records to derive actionable insights.Decision Support via AI Reasoning: Action-trigger to steer the best course of action for our frontline colleagues, empowering their execution with precision and insight to meet customers' unarticulated demands at the right time at the right place.Enhanced Business Intelligence: Identify leading and lagging indicators based on behaviors and patterns detected in the peer industry group and geographical location. Interpret dashboards, forecast trends, simulate what-if scenarios, and generate executive summaries.Operations & Process Automation: Implement visions and ideas into working prototypes for field testing; take learnings from pilots to contribute back into our broader CE&S Digital and AI acceleration effort. Critical Skills for Success in this Role:Thought Leadership: Be a thought leader in the usage of AI Reasoning in our business operations.Technical Acumen: Implement your technology vision into working prototypes. Hands-on development capability using GPT-4 and GPT-4 Turbo.Business Vision: Drive ideation, planning, and operationalization of business strategy.Analytical Skills: Distill key insights from incomplete data.Executive Presence: Build confidence and trust with corporate and field partners.Relationship Management: Foster field and engineering relationships across Microsoft to ensure we are focused on unblocking customers as they onboard to the Microsoft platform.Agile and Adaptable Working Style: Be versatile and adaptable in rapidly evolving business/org situations. Keep pace with the business and maintain relevancy as the business changes focus and direction.Embody our culture and values | |