Market Manager, Ops Deployment

Davita Inc.
$5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, see
paid time off, 401(k)
United States, Colorado, Denver
Jul 25, 2025
Posting Date 07/24/2025 2000 16th St,Denver,Colorado,80202-5117,United States of America About DaVita DaVita Integrated Kidney Care (DaVita IKC) is one of the largest end-to-end kidney care providers; we manage $5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis. Position Summary DaVita IKC is seeking a Market Manager, Ops Deployment to ensure successful local adoption of key strategic initiatives, tools, and leadership practices within assigned geographies. This role is critical in translating enterprise deployment strategies into actionable field execution, ensuring that frontline teams are supported, aligned, and equipped to deliver consistently high-quality outcomes. Like a Chief of Staff, this role works closely with the Operations Vice President to translate strategy into action. The Market Manager serves as a trusted partner-connecting the dots across performance, adoption, and field execution-ensuring that operational leaders have the insights, tools, and support they need to drive results at scale. The Market Manager will work in close partnership with field leaders to embed standard management routines and utilize core playbooks. This role is ideal for someone who thrives in high-accountability environments, excels at turning insights into action, and brings a coaching mindset to enabling others. Key Responsibilities Local Initiative & Playbook Adoption Drive the successful adoption of IKC-wide initiatives within assigned markets, serving as the primary field-facing deployment lead. Ensure consistent activation and utilization of standardized playbooks and tools across all care team leadership levels. Surface adoption barriers and work with centralized teams to adjust implementation tactics as needed. Management Routines & Leadership Enablement Partner with the Ops Deployment Strategy Sr. Manager drive adherence to standard management routines (e.g., huddles, 1:1s, performance reviews). Facilitate competency evaluations with frontline leaders and identify targeted areas for capability development. Support field leaders in applying best practices that align with executional success in DaVita IKC's Top 6 key strategies and metrics. Performance Monitoring & Insight Generation Monitor key metric performance at the market and team levels, identifying trends, outliers, and opportunities for targeted support Prepare and deliver performance insights and summaries for Monthly Operating Reviews (MORs) or other business reviews. In close partnership with the broader DaVita IKC Reporting and Analytics Teams, translate data into actionable "next level insights" that support field leaders in managing day-to-day and long-term performance. Outlier Management & Escalation Support Build and execute a structured outlier management model to identify and support underperforming metrics or teams. Partner with leadership to ensure timely follow-up, clear ownership, and defined support pathways for performance improvement. Qualifications Education & Experience Bachelor's degree required; Master's degree preferred; healthcare, business, or operations-related field preferred. 5+ years of experience in healthcare operations, performance improvement, or program implementation. Previous experience supporting field teams or managing large-scale change in clinical environments preferred. Preferred Credentials: Prosci Certified Change Practitioner or similar certification is a strong plus Key Skills Deep understanding of field operations and performance management in complex healthcare settings. Strong communication, coaching, and facilitation skills across multiple stakeholder levels. Ability to interpret and synthesize data into clear, actionable recommendations. Proficient in Microsoft 365 Suite; familiarity with Smartsheet, Power BI, or other performance tools a plus. High EQ and the ability to influence without authority across field and central teams. What We'll Provide More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. * Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out * Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more * Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning. #LI-CM5 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. Salary/ Wage Range $82,000.00-$121,000.00 / year If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. * New York Exempt: New York City and Long Island: $64,350.00/year Nassau, Suffolk, and Westchester counties: $64,350.00/year Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour Nassau, Suffolk, and Westchester counties: $16.50/hour Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour Burien: $21.16/hour Unincorporated King County: $20.29/hour Renton: $20.90/hour Seattle: $20.76/hour Tukwila: $21.10/hour *Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.