Manager, IBS (Niche Digital Delivery Functional)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, IBS to join our Digital Nexus technology organization. This is a hybrid work opportunity.

• Collaborate with other teams to optimize the use of various Niche Software applications; analyze, troubleshoot, and resolve functional issues within the Niche Application ecosystem
• Own and manage the lifecycle of integration-related ServiceNow requests, ensuring timely creation, tracking, and resolution; act as the primary liaison between business stakeholders and technical teams (GoAnywhere, Networking, Firewall, DMG, DSG) to coordinate integration activities and remove blockers
• Facilitate and document integration requirements, timelines, and dependencies across teams; monitor progress of integration tasks and escalate issues as needed to ensure timely delivery; maintain detailed records of integration workflows, approvals, and change management processes
• Ensure compliance with internal security, networking, and data governance standards during integration efforts; collaborate with project managers and product owners to align integration timelines with broader program goals
• Support audit and reporting needs by maintaining accurate documentation of integrated activities and approvals; identify opportunities to streamline integration processes and improve cross-team collaboration
• Serve as the bridge between technical teams and business users, ensuring alignment of system functionality with business goals; conduct training sessions and create documentation to empower our teammates

• Minimum five years of recent experience in IT project coordination, systems integration, or infrastructure operations; proven experience managing ServiceNow workflows and requests
• Bachelor's degree from an accredited college or university is preferred; ITIL certification or equivalent process knowledge is preferred
• Familiarity with enterprise integration tools and platforms such as GoAnywhere, firewalls, and networking protocols; strong understanding of IT infrastructure components and security principles
• Working knowledge of Agile methodologies and tools such as Jira or Azure DevOps
• Excellent communication and stakeholder management skills; demonstrated ability to manage multiple concurrent tasks and priorities; experience working in cross-functional environments with technical and non-technical teams
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.