New

Supervisor, Patient Friendly Access - Musculoskeletal Scheduling Pod

The Rector & Visitors of the University of Virginia
$48,462.00 - $96,925.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 12, 2025
This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues. Provides day-to-day supervision of Access staff to promote an optimal patient experience customer service and availability of medical services. Investigates documents and resolves or refers problems and conflicts using the appropriate help chain. Advocates for patients and families while coordinating multi-visit scheduling appointments. Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System. Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff. Maintains a positive and professional work environment conducive to professional development. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required.Associate's Degree Preferred. Experience: 3 years relevant experience Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs. Position Compensation Range: $48,462.00 - $96,925.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.