Senior Applications/System Analyst - ECO

Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Candidates for this position should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services.
• In support of this function, candidates should have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others.
• Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.
• Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.
• Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.
• Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.
• Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.
• Escalate as per documented criticality matrix definitions and processes.

• Must have exceptional written and verbal communications skills.
• Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.
• Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.
• Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
• Experience participating in Major Incidents.
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.

Education:

• Bachelor's degree in computer science, engineering math or related discipline and 5+ years' work experience.
• Eight (8) years of additional relevant experience may be substituted for education (13 years total).

Clearance:

• The ability to pass a Tier 4/HIGH Background Investigation.

Location:

• Department of Veteran's Affairs (100% On-site)
• Thursday - Monday (2:30 PM - 11:00 PM CST Time)

• Austin Information Technology Center (AITC)

1615 Woodward Street,

Austin, TX 78741