EMPLOYMENT PROGRAM SPECIALIST 4 - 07222025-69393

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, WORKFORCE SERVICES DIVISION, SUMNER COUNTY

Seeking Bilingual candidate to communicate with the significant proportion of the State Migrant Farm Worker population which is Latino

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

This position is designed as Hybrid (In office and Remote)

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in Human Services, Social Work, Business Administration, or a related field; or equivalent work experience and at least three years of experience in a role involving training, creating training materials, job shadowing, and developing policies.

Substitution of Education for Experience: A bachelor's degree from an accredited college or university may be substituted on a year-for-year basis up to one (1) year.

Substitution of Experience for Education: Experience in a customer service-related field such as social service, community development, or retail customer service. These related fields provide valuable experience needed to effectively engage with clients, support workforce development initiatives, and enhance service delivery.

Necessary Special Qualifications: Possession of a valid motor vehicle driver's license.

Overview

Under general supervision, is responsible for professional work performing cross-functional divisional training and technical support to implement multiple Workforce Service programs that require coordination with multiple internal and external partners and supervisory work of average difficulty to ensure compliance, improve program effectiveness, facilitate communication, and provide necessary support to customers and partner organizations for both Title I and Wagner-Peyser programs. This class differs from the Emp Program Specialist 3 class in that an incumbent of the latter is responsible for professional planning and implementation on multiple Workforce Services Program.

Responsibilities

1. Provide educational resources and training sessions for both merit and partner staff, available program opportunities, and best practices based on state and federal guidelines. Develop and update comprehensive materials to ensure that all staff are informed about programmatic guidelines, compliance requirements, and operational procedures.
2. Plan, organize, and prioritize work tasks to effectively manage daily responsibilities and the necessary steps to achieve program objectives while adhering to deadlines, efficiently managing time and resources.
3. Assess and analyze information to ensure adherence to established standards and program-specific guidance. Conduct thorough reviews of practices and processes to guarantee compliance with federal regulations, organizational policies, and departmental procedures and identify areas of non-compliance and implement corrective actions.
4. Collaborate with stakeholders to develop objectives and strategic plans that align with program goals. Design and implement strategies that enhance program effectiveness and operational efficiency.
5. Facilitate ongoing communication with partner programs, external staff, and vendors to ensure streamlined processes. Coordinated efforts to promote synergy among stakeholders and share relevant information across networks.
6. Maintain accurate and thorough records in line with programmatic guidance concerning data entry and reporting requirements and ensure timely documentation of program activities and outcomes to support data integrity.
7. Serve as a primary point of contact for individuals enrolled programs, providing direct support and case management services. Assist clients in navigating program resources and opportunities, ensuring they have access to the services they need.
8. Actively share information about program opportunities with both internal teams and external partners across all assigned counties and foster relationships with community stakeholders to enhance program visibility and outreach efforts.
9. All other required duties as assigned.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Plans and Aligns
3. Organizational Savvy
4. Drives Vision and Purpose
5. Nimble Learning

Knowledges:

1. Clerical
2. Customer and Personal Service
3. English Language
4. Administration and Management

Skills:

1. Active Learning and Listening
2. Service Orientation
3. Critical Thinking
4. Coordination
5. Time Management

Abilities:

1. Deductive Reasoning
2. Selective Attention
3. Written Comprehension
4. Information Ordering

Tools & Equipment

1. Laptop/Computer
2. Portable Printer, Scanner, and Monitor
3. Cell Phone

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.