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Manager, Regional Staff

Alliant Insurance Services
United States, Texas, Austin
3600 North Capital of Texas Highway (Show on map)
Jul 21, 2025
Manager, Regional Staff Austin, TX, USA * Dallas, TX, USA Req #3925 Monday, July 21, 2025 At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com. SUMMARY Oversees the productivity and performance of staff management teams and their brokerage service staff at multiple locations in a region. Sets goals and objectives for the region in concert with senior sales and operations leadership. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Responsible for coordinating operations with other functions including sales, IT, Legal, Human Resources, Marketing, Professional Development, and Accounting. ESSENTIAL DUTIES AND RESPONSIBILITIES Participates with regional senior leadership in planning regional performance goals and operations of client service staff. Contributes to operational effectiveness by partnering with sales and operations leadership to understand service needs and dependencies, produces scalable solutions, facilitates leadership discussions, implements directives, and delivers measurable results. Reviews key brokerage services metrics and works with brokerage services staff management to address issues. Provides oversight of regional staff to ensure a high level of execution including hiring, motivating/mentoring staff, monitoring assignments and projects, providing opportunities for employee training and development, conducting performance reviews, and performing disciplinary action as appropriate. Researches and resolves escalated issues arising from operations and coordinates solutions with other departments. Interacts with corporate recruiting and HR for all hiring and termination work for the region. Included with all hiring and interviews. Assesses regional staffing needs and resources, reviews budget requests and presents business case to leadership for approval. Works with staff management in evaluating workflow analysis and problem solving. Ensures compliance with company guidelines and internal audit standards. Participates in ongoing leadership training and development. Manage and coordinates client service team assignments for the region. Performs other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent combination of education and experience Ten (10) or more years related work experience Five (5) or more years of staff management experience Valid Insurance License Must continue to meet Continuing Education requirements for license renewal SKILLS Advanced knowledge of brokerage service operations Knowledge of business and management principles involved in planning, resource allocation, effective communication, leadership technique, organizational methodologies, and coordination of people and resources Proficient in Microsoft Office Suite Excellent interpersonal, verbal, and written communication skills Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Good problem solving and time management skills Ability to understand and express opposing points of view while maintaining positive working relationships Ability to interact diplomatically with diverse groups of individuals at all organizational levels Ability to work collaboratively and build strategic relationships with others Ability to develop objectives, evaluate effectiveness, and assess needs Ability to leverage technology to drive effectiveness Ability to manage a budget and work within the constraints of that budget We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the "Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here . Other details Pay Type Salary Apply Now Austin, TX, USA Dallas, TX, USA Share this job: