Director, Production Shared Services

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

McGraw Hill conducts business through four operating segments: K-12, Higher Education, Global Professional, and International.

How can you make an impact?

McGraw Hill, the leading provider of digital and print educational solutions, is looking for a Director, Production Shared Services within McGraw Hill's School business. The Director of Production Shared Services leads a centralized operations function supporting program and project delivery across K-12 product lines.

This strategic role oversees portfolio management, operational execution, Agile leadership, and cross-functional engagement to deliver print and digital products on time and on budget. A key focus is building scalable systems to enhance collaboration, streamline communication, and ensure service excellence across Product, Marketing, Academic Design, Content Services, Content Licensing, and Reprints and Archives. The ideal candidate brings deep expertise in Agile delivery, Jira portfolio management, and organizational change, along with a strong background in stakeholder engagement and operational leadership.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You'll Do:

Strategic & Operational Leadership

• Design and implement systems, tools, and rituals that continuously improve transparency, collaboration, and execution across teams.

• Lead day-to-day operations of the K-12 production shared services teams, ensuring alignment with strategic objectives, timelines, and budgets.

• Manage the transition from legacy platforms (e.g., Smartsheet) to Jira, optimizing planning, tracking, and reporting capabilities.

• Oversee and maintain the production roadmap.

Cross-Functional Engagement & Communication

• Develop and operationalize consistent communication channels and engagement models with teams across Product, Archive, Marketing, Sales, Academic Design, Content Licensing, and Content Services.

• Serve as a strategic partner and trusted advisor to senior stakeholders, ensuring shared visibility into progress, risks, and shifting priorities.

• Lead service reviews, planning sessions, and stakeholder check-ins to promote alignment and early issue resolution.

• Collaborate across functions to support lean resource planning and proactively surface capacity constraints and trade-offs.

• Facilitate cross-functional workshops and co-design sessions for continuous improvement and shared accountability.

• Enable iterative delivery by helping teams navigate dependencies, unblock impediments, and adjust plans based on feedback and changing conditions.

Agile Ways of Working

• Champion Agile practices within the Shared Services team and broader organization, promoting responsiveness, adaptability, and continuous learning.

• Guide teams through Agile adoption and maturity, reinforcing Agile mindsets and business agility in day-to-day operations.

• Collaborate with Agile coaches and transformation teams to scale Agile practices and build sustainable operating models.

• Integrate Agile metrics and lightweight workflows (e.g., Kanban boards, Jira dashboards) into shared services tracking.

Team Leadership & Capability Building

• Foster a growth-oriented, service-minded team culture through mentoring, development planning, and feedback.

• Strengthen Production Shared Services capabilities and operational discipline through process improvement, coaching, and tool enablement.

• Ensure clarity of roles, accountability, and professional development opportunities within the team.

What you bring:

• Bachelor's Degree

• 10+ years of experience in project, program, or portfolio management-ideally in educational publishing, digital media, or content production.

• Over 5 years of experience leading complex, cross-functional initiatives and managing enterprise-level portfolios or shared services operations.

• Proven history of leading and developing high-performing teams, fostering collaboration across functions, and driving accountability in dynamic, fast-paced environments.

• Demonstrated success implementing systems and frameworks that enhance communication and collaboration across teams.

• Advanced experience with Jira for project and portfolio management, including system design and rollout.

• Strong understanding of Agile frameworks (e.g., Scrum, Kanban, SAFe) and Agile transformation leadership.

• Exceptional interpersonal and communication skills with a proven ability to lead in a matrixed environment.

• Proficient in capacity planning, stakeholder engagement, risk management, and performance tracking.

• Comfortable navigating ambiguity in fast-paced environments and driving outcomes through influence and collaboration.

Preferred

• Certifications such as PMP, SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), or equivalent.

• Experience leading change initiatives, digital tool transitions, and capability-building efforts.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

Click here to learn more about our benefit offerings.

The pay range for this position is between $90,000-$150,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.