People Operations Manager

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high[1]requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

We're looking for an experienced and analytical Manager to lead a team focused on employee engagement, outreach, and retention. This role is ideal for a mission-driven professional who thrives on data, understands frontline workers, and wants to make a difference in the lives of our workforce across the country.

This position is not a traditional HR generalist role. Rather, it's a dynamic, strategy-oriented role that blends engagement, survey analytics, operational reporting, and cross-functional partnership. You will lead two core teams: one focused on understanding and reducing employee attrition, and another dedicated to re-engaging inactive hourly workers and returning them to schedule.

Duties/Responsibilities:

* Compile and organize weekly data into presentations used by senior leadership.

* Serve as a key support to the Senior Director, adapting to shifting priorities and contributing to strategic initiatives.

* Identify opportunities for process improvements and recommend solutions for increased efficiency.

* Identify/escalate issues to appropriate leadership and partner with other functional units to drive resolution.

* Analyze attrition trends by reviewing officer survey data and contract performance metrics using Excel and Salesforce.

* Deliver weekly executive reports summarizing key findings, outcomes, and recommendations for improvement

* Continuously improve team processes, survey strategies, and reporting workflows to maximize engagement impact and program efficiency

40% | Program Oversight & Analytics

* Lead a team that identifies accounts with employee retention concerns

* Oversee execution of structured survey outreach to employees who voluntarily dropped from

the schedule, in order to better understand (and improve upon) their perspective

* Analyze survey data in Excel and Salesforce to identify trends and root causes

* Prepare weekly executive reports summarizing findings, contract-specific risks, and emerging

insights

* Build and iterate on dashboards in Salesforce to track trends over time

30% | Cross-Functional Collaboration & Action Planning

* Partner with regional and contract Operations teams to socialize findings and identify solutions

* Facilitate action planning sessions with field leadership

* Monitor and report on implementation status and impact of retention initiatives

* Work closely with Talent, Compliance, and Training teams to align on systemic fixes

20% | Re-Engagement & Re-Recruitment Team Management

* Oversee re-recruiting team responsible for engaging inactive officers

* Coordinate efforts with scheduling and operations teams to streamline officer returns

* Produce weekly performance dashboards and executive summaries tracking outreach, conversion, and ROI

10% | Strategic Reporting & Process Improvement

* Present program status to senior leadership, highlighting trends and recommendations

* Continuously improve engagement survey tools, outreach scripts, and team processes

* Identify opportunities to expand data visibility and impact through improved systems and training

* Be a thought partner in continuously improving the approach we take to improving employee retention

Key Tools Used:

* Excel: Pivot tables, index matching, data cleaning, and visualization

* Salesforce: Report and dashboard building, data analysis, trend tracking

* PowerPoint: eck creation for Executive reporting and alignment

This role reports into senior leadership and offers a unique opportunity to directly influence the experience and outcomes of thousands of security officers. As our footprint grows, so will the opportunity for the right candidate to take on broader strategic responsibilities in workforce analytics and People Operations leadership

Demonstrated experience leading high-performing teams

* Be self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to produce a great work product.

* A high degree of accuracy and attention to detail.

* A Bachelor's degree or equivalent work experience with good, professional writing skills

* A desire to contribute to meaningful projects; capable of achieving objectives and meeting deadlines in a dynamic, high-pressure environment with a winning culture.

* Excellent communication and reporting skills, with a track record of presenting insights to executive leadership

Nice to have:

* Experience utilizing Salesforce within a medium to large organization or Salesforce Trailhead exposure/completion

* The ideal candidate is excited about being a problem solver - they want to tackle issues that involve people, things, and processes by using logic and data. Identify the root cause of a problem as opposed to focusing on the symptoms.

* Comfort with survey design and analysis, including exit interview methodologies

Education and Experience:

* Preferred candidate has a Bachelor's degree, with graduate-level education a plus.

* 5+ years' experience supervising a team of direct reports.

Veterans:

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities.

Visit

www.icsecurity.com/careers/for more information.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran