Program Director, Collections Process Excellence Planning

Job Description:

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

Manage projects in varying complexity and size initiated at the executive level. Manages team through all phases including concept, development, implementation, and closeout. Ensures that the project plan, scope, work breakdown structure, schedule, risk, budget, and deliverables are in alignment with the project goal and objectives as defined by the project statement of work. Achieves the project goals and objectives on time and within budget. Focus is on managing team members and ensuring they achieve their project goals and initiatives. Work independently and guide project team while developing stakeholder relationships and maintaining confidentiality

Key Responsibilities:

• Oversee team members' milestones and performance as compared to project
  plan, scope, budget, resources and schedule.
• Provide for all communication within and outside of project.
• Communicate project progress and information to team, sponsor, stakeholders, and field as appropriate.
• Develop and prepare written project plans addressing, tasks, roles and responsibilities, risk, resources, budget, communications, quality and organization.
• Develop work breakdown structure (WBS). Perform critical path analysis and develop time-lines for completion of tasks, measuring the deliverable work packages of the project against the project plan.
• Manage and update project activities throughout the project life cycle utilizing the WBS, schedule, budget and required reports.
• Maintain and update project documentation to include project plan, work breakdown structure, schedule, budget, risk plan, communication plan, and table of organization, change control log, and reports.
• Manage the change control within project.
• Obtain sponsor approval for changes to scope, budget, and schedule that effect the critical path.
• Acquire a project charter from senior management and obtain sign off on the
• statement of work by the project sponsor.
• Ensure that scope, budget, and schedule targets are within variance and project
• delivery date is met.
• Typically has unit-specific responsibilities within the scope of the job.

The salary range for this position is: $115,000 - $125,000.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

Qualifications:

• 4-year college degree or equivalent combination of education and experience Discipline/Major Project management, business, information systems, health related, or other related discipline.
• Project Management Professional (PMP) certification preferred.
• Minimum 10 to 15 years required
• Minimum 1 to 3 years of staff management required

Essential Functions/Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.
Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout
chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response
organization, staff may be asked to be on 24-hour call during period of major disaster.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights