National Accounts Specialist

Job purpose

The National Accounts Specialist is responsible for some of Global's largest accounts by providing the highest level of sales, customer service, and administrative support. National Accounts Specialists are well-organized, detail oriented with excellent communication skills, and able to work independently with an entrepreneurial mindset. Candidates must possess proficient computer skills and be a team player with a positive attitude in a fast-paced environment.

Essential Duties and Responsibilities

• Develop, maintain, and expand relationships with employees of select National Accounts including Management, Sales Representatives, and Administrative Support personnel.
• Create and execute sales strategies to grow Global's business with each assigned account as directed by the Director - National Accounts.
• Conduct meetings both virtually and in-person with all account contacts regarding strategy, business development, and opportunities for growth.
• Lead the sales process with assigned accounts; collaborating with Global Regional Sales Managers, Product Managers, and Territory Managers to accomplish agreed upon goals.
• Manage and track sales opportunities, pipelines, and performance metrics to achieve growth targets.
• Collaborate on pricing strategies and contract negotiations to maximize profitability while maintaining customer satisfaction.
• Provide project support for large opportunities.
• Oversee day-to-day activities and communication with assigned accounts.
• Professionally present and train on Global's products and programs to select National Accounts or internal team members.
• Provide excellent customer support and be able to answer technical product and internal process questions.
• Prioritize multiple ongoing projects and multi-task.
• Collaborate with various internal Global departments including Customer Care, Logistics, IT, Marketing, and Accounting to create the best end-to-end customer experience.
• Oversee product content management and setup initiatives in order to ensure that Global's product portfolio is accurately represented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent combination of education, military experience, and professional work experience.
• 2-3 years related experience in sales, account management, or customer success.
• Strong negotiation, presentation, and relationship-building skills.
• Demonstrated ability to create and execute strategic account plans.
• Knowledge of Microsoft Office Programs, PowerBI, AS400, and CRM platforms.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Self-starter with an entrepreneurial mindset and ability to work independently in a fast-paced environment.
• Overnight travel may be required for specific events, meetings, and tradeshows.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical requirements

While performing the duties of this Job, she/he is regularly required to sit and use hands to finger, handle, or feel. She/he is frequently required to talk or hear. Occasional walking is required; reach with hands and arms and stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Direct reports

No Direct Reports.

WHO WE ARE

The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

COMPENSATION & BENEFITS

Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each potion and candidate. (If a bonus or commissions see below for additional sentence).

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)

BONUS/COMMISSIONS

This position is also eligible for performance-based commissions based on sales volume in assigned region.

This position is also eligible for a performance-based bonus based on individual/department goals as well as overall company performance.

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WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us at www.globalfurnituregroup.com.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

Veterans encouraged to apply.