Client Mobility Solutions Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A competitive compensation, a high internal promotion rate and a full benefits package including a 401K match
• Hybrid/remote work environment based on location

An excellent career opportunity is currently available for a Client Mobility Solutions Specialist (Meta) local to to Aires West Coast region.

This exciting opportunity is in a high growth environment where you will utilize your experience to support the client HR Business Partners with the administration of their mobility program via Aires.

Position Responsibilities:

• Handles transferee requests and facilitates issue resolution.
• Supports the client HR Business Partners with mobility program administration.
• Acts as the primary point of contact for mobility-related tickets and inquiries under mobility team member guidance.
• Provides clear and timely policy consultation and move information to relocating transferees.
• Collaborates with HRBPs to create a seamless mobility experience.
• Creates and maintains documentations, guides, and resources related to the mobility process.
• Ensures that all up-to-date information is accessible to transferees and internal stakeholders.
• Attends client meetings via video conferences, as applicable.
• Contributes to process and efficiency improvements.
• Assists in data collection and reporting.
• Leverages client internal technology & equipment to service transferees and support the mobility team.

Qualifications:

• GED/High School Diploma, required. Associate or Bachelor's Degree, preferred.
• Minimum of 5 years relevant customer service experience within the relocation industry
• Certified Relocation Profession (CRP), preferred
• Global Mobility Specialist (GMS), preferred
• Must be willing to work Mountain or Pacific time hours

Additional Qualifications:

• Exceptional verbal and written communication skills
• Strong decision-making ability using business facts and good judgment
• Strong analytical and problem-solving skills
• Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
• Understands accountability level, including responsibility to deliver results
• Recognizes opportunities and initiates actions to capitalize on them. Looks for ways to make an impact
• Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on organization
• Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.