Service Delivery Analyst Seniors

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Job Description

FIS Management Services, LLC seeks Service Delivery Analyst Seniors in Jacksonville, FL to be responsible for leveraging specialized knowledge of FIS technologies to provide technical support for activities for a software production processing environment. Install, maintain and support application/source code and its components and subsystems including third party software. Utilize advanced knowledge of proprietary tools to detect, diagnose and report related problems. Analyze and resolve incidents, problems or known errors related to failures in application and supporting software components. Apply expertise with FIS technology to provide technical assistance to development staff in the analysis of application software amends, performance and resource consumption. Create and maintain complete documentation relative to the support of application software. Provide on-call support and extended working hours when called on and willingness to accept periodic rotation, responding within prescribed response times for applications and supporting software for top FIS U.S Clients. Leverage unique knowledge of proprietary methodologies to provide consultation to internal users about software

capabilities and use. Follow escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner. Use appropriate diagnostic tools to isolate and resolve incidents, problems or known errors. Utilize specialized understanding of proprietary technologies to assist development teams in requirements definition, system design and delivery of projects. Apply unique expertise of FIS tools to act as project liaison/services delivery advocate on projects. Assist client support with development of internal and client directed communications related to incidents, problems or known errors. Plan and support application specific disaster recovery activities including development and maintenance of documentation. Leverage specialized knowledge of FIS methodologies to conduct production support validations/certifications and accept turnover from development. Provide standardized operational reporting metrics to business as well as information technology management. Monitor and maintain product availability, capacity and performance for products based on defined service level. Apply unique expertise with FIS methodologies to provide support to the application security functionality and related administrative and audit services. Participate in change management reviews, confirmation of changes implemented, and validates associated documentation.

REQUIREMENTS: Bachelor's degree or foreign equivalent in any field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with Java, C++, and SQL programming languages; utilizing database management tools including Oracle, MySQL, and Couchbase; managing operating systems with Linux/Unix and Windows; working with Investment banking applications including Trade management and Trade clearing system to manage the lifecycle of global/ financial trades; analyzing and resolving incidents, problems or known errors related to failures in application and supporting software components; installing, maintaining, and supporting application, source code, and its components and subsystems including third party software; assisting client support with development of internal and client directed communications related to incidents, problems or known errors; planning and supporting application specific disaster recovery activities including development and maintenance of documentation; participating in change management reviews, confirmation of changes implemented and validate associated documentation; and monitoring and maintaining product availability, capacity and performance for products based on defined service level. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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