New

CRM Lead - Functional

Vaco
$60.00 - $67.00 / hr
United States, Florida, Tampa
Jul 21, 2025
Hiring a Lead CRM Functional Analyst in the Online Education space Duration: 1 year contract Pay: $60-65/hr W2 benefits available during contract Snapshot: Must be proficient in Zoho, Salesforce or D365 CRM Must have some experience with light customizations This role will involve attendance of multiple meetings throughout the day gathering requirements and communicating with the technical CRM team. Responsibilties: Business Analysis & Process Design:Partner with departments across the organization to understand goals,challenges, and workflows. Translate these into clear business requirements and process improvements supported by CRM functionality. Solution Delivery: Collaborate with internal teams and external partners to deliver CRM enhancements and new capabilities. Ensure that solutions are aligned with business objectives and are user-friendly, scalable, and sustainable. User Engagement & Support: Act as the go-to CRM resource for internal stakeholders. Provide training, answer questions, and promote adoption of CRM best practices. Develop user stories, documentation, and process guides to support effective use. Issue Management & Continuous Improvement: Work with stakeholders to identify pain points, troubleshoot issues, and implement improvements that enhance system performance and user satisfaction. Change Management: Lead communication efforts and manage change initiatives related to CRM updates and new features. Ensure teams are informed, trained, and equipped to adapt to new processes. Stakeholder Collaboration: Build strong relationships across departments to understand business needs and align CRM strategies accordingly. Serve as a liaison between business and technical teams. Vendor & Partner Coordination: Manage relationships with CRM vendors and service providers to ensure timely delivery of services, strong collaboration, and alignment with business needs. Other duties as assigned. What You Bring: Bachelor's degree or equivalent experience. 7+ years of experience supporting or leading CRM initiatives in a business-focused role. Proven ability to gather requirements, map out business processes, and deliver practical CRM solutions. Strong communication and interpersonal skills to engage with stakeholders at all levels. Experience managing projects and coordinating cross-functional efforts. Familiarity with enterprise CRM systems (e.g., Salesforce, Dynamics, Zoho) and how they support business functions like sales, service, and marketing. Comfortable working in a fast-paced environment with shifting priorities. Strong documentation and presentation skills. Ability to work independently while building consensus across teams. Preferred Qualifications: Experience with Zoho CRM or related Zoho tools. Exposure to integrated tools such as telephony systems, analytics platforms, or workflow applications. Understanding of user experience principles and ability to translate technical functionality into business value. CRM certifications and/or project management training a plus Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.